Sophie Forde
San Remo,NSW
Summary
Dedicated support worker with a proven track record at Jamie Myles, skilled in personal care assistance and active listening. Successfully developed personalized care plans, enhancing client independence and well-being. Recognized for maintaining confidentiality and fostering positive relationships, ensuring high levels of client satisfaction through effective communication and problem-solving.
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
6
6
years of professional experience
Work History
Support Worker
Jamie Myles
11.2024 - Current
- Assisted clients with daily living activities, promoting independence and well-being.
- Supported the development of personalized care plans to meet individual needs.
- Maintained accurate records of client progress and service delivery.
- Collaborated with healthcare professionals to ensure holistic support for clients.
Customer Service Cashier
Woolworths
03.2020 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Delivery Driver
City Link Logisitcs
11.2024 - 11.2025
- Navigated routes using GPS technology, optimizing delivery schedules and reducing travel time.
- Resolved customer complaints effectively, fostering positive relationships and loyalty with service users.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages efficiently, ensuring timely arrivals and maintaining high customer satisfaction.
Education
Certificate III in School Based Education Support
TAFE NSW - Ourimbah
Central Coast, NSW11-2025
High School Diploma -
Gorokan High School
Central Coast, NSW11-2018
Skills
- Daily living support
- Housekeeping tasks
- Active listening
- Personal care assistance
- Multitasking
- Problem-solving
- Excellent communication
- Confidentiality and privacy
- Health and safety awareness
- Emotional support
Timeline
Support Worker
Jamie Myles
11.2024 - Current
Delivery Driver
City Link Logisitcs
11.2024 - 11.2025
Customer Service Cashier
Woolworths
03.2020 - Current
Certificate III in School Based Education Support
TAFE NSW - Ourimbah
High School Diploma -
Gorokan High School