Hi, I’m
Sophie Pascoe
Redcliffe,QLD
Summary
Looking to go into support work, I will be starting a cert 3 in individual work (disability) hopefully in June. Have a history in doing cafe work as well as commercial and domestic cleaning.
Overview
13
years of professional experience
Work History
Fresh and Clean Brisbane
Domestic Cleaner
2025.02 - Current (1 education.year_Label & 6 education.months_Label)
Job overview
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Performed laundry tasks including washing, drying, folding, ironing clothes following specific client instructions on clothing care maintenance.
- Disposed of trash and recyclables each day to avoid waste buildup.
Prompcorp
Commercial Cleaner
2021.04 - 2025.02 (3 education.years_Label & 10 education.months_Label)
Job overview
- Improved building cleanliness with continuous sanitizing of high-touch areas
- Organized and used industrial cleaning products following strict safety procedures
- Developed and maintained cleaning schedules to clean designated areas and manage shift
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
- Refilled soap dispensers in 7 bathrooms
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Coolabah Tree Cafe
Customer Service
2015.12 - 2020.12 (5 education.years_Label)
Job overview
- Responded to customer requests for products, services, and company information
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Increased efficiency and performance by monitoring team member productivity and providing feedback
The Good Australian Cafe
Customer/Cafe Assistant
2011.11 - 2015.11 (4 education.years_Label)
Job overview
- Formulated and implemented marketing strategies to increase sales and customer loyalty
- Ensure tidy front of house service areas were maintained at all times.
- Table service with a smile and great table manners
- Quick service to meet customers needs.
Education
Redmako LearningOnline
Certificate IV in Hospitality from Hospitality
10.2017
Sarina RussoCaboolture, QLD
Responsible Service of Alcohol (RSA)
01.2011
Brisbane North Institute of TAFECaboolture, QLD
Responsible Service of Gambling (RSG)
01.2011
Skills
- POS software proficiency
- Sales Goals Attainment
- Staff Training
- Upselling strategies
- Delegating Work
- Client Service
Timeline
Domestic Cleaner
Fresh and Clean Brisbane
2025.02 - Current (1 education.year_Label & 6 education.months_Label)
Commercial Cleaner
Prompcorp
2021.04 - 2025.02 (3 education.years_Label & 10 education.months_Label)
Customer Service
Coolabah Tree Cafe
2015.12 - 2020.12 (5 education.years_Label)
Customer/Cafe Assistant
The Good Australian Cafe
2011.11 - 2015.11 (4 education.years_Label)
Redmako Learning
Certificate IV in Hospitality from Hospitality
Sarina Russo
Responsible Service of Alcohol (RSA)
Brisbane North Institute of TAFE
Responsible Service of Gambling (RSG)