Sophie Reynolds

My role as an OSHC Educator is to facilitate with the preparation, implementation, and evaluation of before and after-school care programs which comply with current legislation and regulations. As a Before and After School Care employee, it is the teams' responsibility to approach this through providing a safe, supportive and interactive environment that fosters positive relationships with parents and families.

Some areas I have achieved while working with Junior Adventures Group Include:

• Building relationships and communicating with parents upon drop off and collection of their child as well as communicating via email to provide best learning environment for children.
• Collaborating with colleagues at staff meetings every term to develop and revise curriculum, enhancing students' learning experience.
• Monitored student progress and adjusted instruction to meet individual needs.

Similarly to my current Educator position, I delivered after-school and vacation care programs for primary-aged students, including writing child profiles, organising the weekly program and ordering the weekly groceries. The responsibilities involved planning weekly activities and meals, supervising children, and actively engaging with students during their play time. I offered a fun and safe program tailored to the students' needs and interests by organising clubs of an afternoon such as Sports club, cooking club and art club.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Set up and cleared tables during busy periods to assist staff and quickly turn over tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
• Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.