Soufi Ibrahim
Jacana,VIC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Chef
Restaurant
05.2020 - Current
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Reduced food waste significantly, introducing composting program and revising portion sizes.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Support Worker
Early Education Center of Perry County
01.2023 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Security Guard
MSS Security
02.2019 - 03.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Sales Representative
Chemist Warehouse
05.2017 - 04.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Packing, Shipping, and Receiving Assembler
Woolworths
11.2016 - 10.2017
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Education
Primary School
Iraq01.2008
Skills
Interpersonal communication skills
Finishing work
Documentation expertise
Flexibility
Committed to delivering exceptional service
Fast Learner
Adaptable to fast-paced environments
Self-Management Support
Physically Fit
Tri-Lingual –Arabic /Assyrian and English
Timeline
Support Worker
Early Education Center of Perry County
01.2023 - 02.2024
Chef
Restaurant
05.2020 - Current
Security Guard
MSS Security
02.2019 - 03.2023
Customer Service Sales Representative
Chemist Warehouse
05.2017 - 04.2018
Packing, Shipping, and Receiving Assembler
Woolworths
11.2016 - 10.2017
Primary School
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