Sourav Singh
Pakenham,AU
Summary
Proven Customer Service Representative at Woolworths Supermarket, adept in active listening and problem-solving, significantly enhancing customer loyalty and satisfaction. Expert in managing high-stress situations and multitasking, with a track record of resolving complex customer issues, leading to positive feedback and increased retention rates. Skilled in data entry and communication, demonstrating a results-driven approach with a focus on achievements.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Woolworths Supermarket
09.2022 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Certificate III - Individual Support ( Disability Support Worker)
Studywise College
Melbourne, Australia11.2023
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Health and safety
- Creative Thinking
- Meal Planning
- Emotional Support
- Multicultural Sensitivity
- Personal Care
- Multitasking
- Excellent Communication
- Organizational Skills
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Licences
- Full Victorian drivers licence
- NDIS Worker Screening Check
- Working with Children's Check
- Current First Aid and CPR
- Manual Handling
Timeline
Customer Service Representative
Woolworths Supermarket
09.2022 - 07.2024
Certificate III - Individual Support ( Disability Support Worker)
Studywise College
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