SRIKANTH KASUKURTHI
Dedicated Customer Service Professional
Melbourne
Summary
Results-oriented and detail-oriented professional with a strong focus on customer satisfaction. Proven ability to effectively communicate, problem-solve, and build strong relationships. Seeking a challenging customer service consultant role to utilize my interpersonal skills, technical proficiency, and commitment to delivering exceptional service.
Overview
3
3
years of professional experience
8
8
Certifications
Work History
Canvas Support Specialist
Health Careers International Pty Ltd
03.2024 - 10.2024
- Provided exceptional technical support to faculty, staff, and students.
- Troubleshooted and resolved wide range of technical issues related to Canvas LMS.
- Conducted training sessions and workshops to enhance user proficiency.
- Developed and maintained user guides, tutorials, and other instructional materials.
- Analyzed usage data to identify trends and opportunities for improvement.
- Collaborated with cross-functional teams to ensure seamless integration of Canvas with other systems.
- Demonstrated strong problem-solving and communication skills to effectively address user needs.
Cybersecurity Intern
National Australia Bank (NAB)
08.2021 - 11.2021
- Conducted thorough research and analysis to identify potential security risks.
- Collaborated with team members to implement effective security measures.
- Demonstrated strong problem-solving and analytical skills.
- Developed strong communication and interpersonal skills through team collaboration.
Education
M.D. - Information And Communication Technology
La Trobe University
Melbourne 04.2001 -
Skills
Problem-solving
Effective communication
Active listening
Empathy
Patience
Time management
Organizational skills
Attention to detail
Teamwork and collaboration
Certification
Delivering Feedback That Encourages Growth
Timeline
Canvas Support Specialist
Health Careers International Pty Ltd
03.2024 - 10.2024
Cybersecurity Intern
National Australia Bank (NAB)
08.2021 - 11.2021
M.D. - Information And Communication Technology
La Trobe University
04.2001 -
Delivering Feedback That Encourages Growth
Building Customer Relationships in a Virtual Environment
Contributing as a Virtual Team Member
Cultivating Cross-functional Team Collaboration
Developing Diplomacy and Tact
Establishing Effective Virtual Teams
Facing Virtual Team Challenges
Technical Support Fundamentals
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