Stella Rawlinson-Furner
Southport,QLD
Summary
I am a highly motivated and enthusiastic university student, who prides myself on my great work ethic and strong leadership skills. With experience in front office, customer service and hospitality, I am eager to continue broadening my knowledge while also learning new skills. Furthermore, I thrive in team-oriented environments and am committed to going above and beyond to meet all job requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
RACV Resort Noosa
Noosa Heads, QLD
10.2023 - 06.2024
- Maintained an organised front office area whist attending to all guests promptly.
- Toured guests around dining areas, pools, spa and fitness centers, showcasing the 5 star resort facilities.
- Maintained guest memberships by updating personal and financial information.
- Operated multiline phone to answer, screen and forward calls to appropriate personnel/departments.
- Coordinated with housekeeping and maintenance staff to address building and room issues efficiently.
Front of House / Kitchen Hand
Olakino
Noosa Heads, QLD
10.2022 - 06.2023
- Greeted customers and answered inquiries about food preparation and allergen concerns.
- Maintained a high quality of customer service during high-volume, fast-paced periods.
- Responsible for ordering goods and food supplies, ensuring stock is sufficient for daily service.
Resort Receptionist
Lake Crackenback Resort & Spa
, NSW
06.2022 - 10.2022
- Provided excellent customer service during guests arrival, stay, and departure.
- Professionally addressed guest inquiries, concerns, and questions both verbally and online.
- Handled large cash and credit payments, calculated daily resort earnings, and recorded them in excel spreadsheets.
Retail Sales Supervisor
Priceline Pharmacy
Tewantin, QLD
08.2019 - 06.2022
- Provided professional and polite support to a range of customers.
- Operated cash register using a POS system and processed sales, returns, and exchanges.
- Trained new staff, explained responsibilities, and supervised their work.
- Increased store profitability by organising daily, weekly, and monthly floor plans and tactical sales.
Education
Year 12 Graduate -
St Teresa's Catholic College
Noosaville, QLD11-2021
Bachelor of Primary Education - First Year Student
Griffith University
Southport, QLDSkills
- Trainer and Team Collaborator
- Attention to Detail
- Verbal and Written Communication
- Prioritisation and Time Management
- Data Entry and Computer Knowledge
- Critical Thinking and Problem Solving
Certification
- Certificate II in hospitality
- Current QLD & NSW RSA
- Current QLD Blue Card
- Queensland Open driver's license
References
RACV Noosa Resort Front Office Supervisor
Ben McCosh - ben_mccosh@racv.com.au
Olakino Store Owner & Manager
Jarred Hoffman - 0488 164 649
Lake Crackenback Resort & Spa Front Office Manager
Isaac Fear - 0422 537 312
Timeline
Front Desk Receptionist
RACV Resort Noosa
10.2023 - 06.2024
Front of House / Kitchen Hand
Olakino
10.2022 - 06.2023
Resort Receptionist
Lake Crackenback Resort & Spa
06.2022 - 10.2022
Retail Sales Supervisor
Priceline Pharmacy
08.2019 - 06.2022
Year 12 Graduate -
St Teresa's Catholic College
Bachelor of Primary Education - First Year Student
Griffith University
- Certificate II in hospitality
- Current QLD & NSW RSA
- Current QLD Blue Card
- Queensland Open driver's license
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