Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Allen

Doonan,QLD

Summary

Motivated professional offering valuable contributions across all facets of administrative activities. Highly proficient in the use of phone systems, office software and POS terminals. I have a keen eye for detail in data entry and database management, with previous experience planning and budgeting in both a tertiary and professional setting. A long history of customer service has allowed me to develop exceptional communication and interpersonal skills, both inside and outside the workplace. Most recently, I have demonstrated strong mathematical acumen and finesse in handling front office operations, coupled with exemplary time management and prioritization. As someone who is looking to be challenged at a pivotal point in my professional career, I am committed to building relationships and delivering high-quality administrative or operational support, consistent with whatever organisational policies and procedures are laid out.

Overview

13
13
years of professional experience

Work History

Front Office Receptionist / Reservations Agent

RACV Noosa Resort
11.2022 - Current
  • Ensure a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Process payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
  • Collaborate with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Facilitate communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
  • Manage high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed a strong understanding of Opera PMS to make informed decision-making.

Night Auditor

RACV Noosa Resort
11.2022 - 02.2024
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Event Management Assistant

Event Generals
03.2018 - 11.2022
  • Tourism based events, including the Byron Bay and Noosa Festivals of Surfing
  • Assisted in coordinating schedules and timelines for events.
  • Managed event logistics and operations.
  • Assisted in securing high-quality speakers and entertainment options to elevate the overall experience for attendees.
  • Monitored event activities closely to proactively address any issues or challenges that arose during execution.
  • Conducted thorough post-event evaluations, identifying areas for improvement and implementing recommendations for future events.

Night Auditor

Le Chamois Whistler
01.2020 - 04.2020
  • Assisted hotel guests with check in and out procedures courteously.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Completed nightly updates to hotel rates and individual room charges.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.

Cook

Zachary’s Gourmet Pizza Bar
01.2016 - 11.2022
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Replenished food items from inventory and rotated ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Cook

Noosa Boathouse
12.2014 - 06.2015
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Performed cashiering duties and was solely responsible for take-away section.

Resort Hand

Sunset Cove Resort
01.2011 - 01.2013
  • Assisted in the management of daily operations of the resort, ensuring efficient and smooth workflows.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Maintenance of pool and gardens.

Education

Bachelor of Business - International Business / Finance

Queensland University of Technology
Brisbane, QLD
11.2019

Year 12 Certificate -

Good Shepherd Lutheran College
11.2012

Skills

  • Cash Handling

  • Problem-solving skills

  • File Management

  • Computer Literate

  • Balancing Transactions

  • Account Reconciliation

  • Customer Engagement

  • Time Management

  • Sales and Upselling

  • Email & Phone Etiquette

Timeline

Front Office Receptionist / Reservations Agent

RACV Noosa Resort
11.2022 - Current

Night Auditor

RACV Noosa Resort
11.2022 - 02.2024

Night Auditor

Le Chamois Whistler
01.2020 - 04.2020

Event Management Assistant

Event Generals
03.2018 - 11.2022

Cook

Zachary’s Gourmet Pizza Bar
01.2016 - 11.2022

Cook

Noosa Boathouse
12.2014 - 06.2015

Resort Hand

Sunset Cove Resort
01.2011 - 01.2013

Bachelor of Business - International Business / Finance

Queensland University of Technology

Year 12 Certificate -

Good Shepherd Lutheran College
Samuel Allen