Stephanie Bolton
Summary
Proven track record of enhancing salon revenue and client satisfaction at Margaret River Beauty, leveraging advanced facial techniques and exceptional communication skills. Excelled in upselling, maintaining high hygiene standards, and building strong client relationships. Demonstrated flexibility by effectively juggling multiple tasks, contributing to team efforts, and continuously pursuing professional development.
Overview
11
11
years of professional experience
Work History
Senior Beauty Therapist
Margaret River Beauty
01.2016 - Current
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Conducted thorough client consultations to assess individual needs and develop customized treatment plans.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Senior Waitress
Quality Inn Margaret River
07.2013 - 01.2016
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supported special events at the restaurant by serving large parties and catering private functions when needed.
- Assisted management in improving overall dining experience through constructive feedback and suggestions.
- Mentored new waitstaff members on restaurant protocols and menu knowledge, enhancing team performance.
- Developed strong multitasking abilities by managing drink refills, food orders, table resets while attending customers'' needs consistently throughout their visit.
Junior Beauty Therapist
A New Attitude Health & Beauty
12.2014 - 04.2015
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including massages, tinting and waxing, for optimal client results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Analyzed client needs and came up with individualized and continuous treatment plans.
Education
Certificate IV - Beauty Therapy
Perth College of Beauty Therapy
Victoria Park, WA12.2015
Bachelor of Arts - Creative Advertising & Graphic Design
Curtin University
Bentley, WA12.2014
West Australian Certificate of Education (WACE) -
Margaret River Senior High School
Margaret River, WA12.2010
Skills
- Strong Communication Skills
- Flexibility and Adaptability
- Advanced facial techniques
- Professionalism and Etiquette
- Continuing Education Commitment
- Sales and promotion abilities
- Hygiene and sanitation standards
- Organization and Multitasking
- Team Collaboration
- Client Relationship Building
Timeline
Senior Beauty Therapist
Margaret River Beauty
01.2016 - Current
Junior Beauty Therapist
A New Attitude Health & Beauty
12.2014 - 04.2015
Senior Waitress
Quality Inn Margaret River
07.2013 - 01.2016
Certificate IV - Beauty Therapy
Perth College of Beauty Therapy
Bachelor of Arts - Creative Advertising & Graphic Design
Curtin University
West Australian Certificate of Education (WACE) -
Margaret River Senior High School