Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Carvalho

Gold Coast,QLD

Summary

Results-driven professional focused on delivering exceptional support for customer needs, with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Partners with team members to serve food and beverages that meet or exceed guests' expectations.

Overview

5
5
years of professional experience

Work History

All Rounder

Castelos Bar & Boardgames
05.2021 - 11.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Worked effectively in fast-paced environments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Salesperson

Livraria Da Vila
08.2018 - 02.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Logged reports, expenses, receipts, and sales in company database.

Education

Certificate III - Business

Australian Pacific College
Gold Coast, Australia
08.2024

Skills

  • Customer Service
  • Guest Relations Management
  • Team Collaboration
  • Hospitality Service Expertise
  • High-Volume Dining
  • Order Management
  • Menu Memorization
  • Complex Problem-Solving
  • Product Knowledge
  • Interpersonal Skills

Timeline

All Rounder

Castelos Bar & Boardgames
05.2021 - 11.2023

Salesperson

Livraria Da Vila
08.2018 - 02.2020

Certificate III - Business

Australian Pacific College

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Stephanie Carvalho