Miranda Pollard
White Gum Valley,WA
Summary
Dedicated and personable individual with a strong background in customer service, seeking a receptionist position where I can utilize my organizational, communication, and interpersonal skills to contribute to a positive and efficient workplace environment.
Positive, upbeat, and friendly with natural ability to connect with people. Possesses strong communication and problem-solving skills, adept at handling customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer experiences.
Offering excellent interpersonal skills and genuine interest in helping others, eager to learn and grow in customer-focused environment. Brings solid understanding of communication techniques and conflict resolution, combined with ability to adapt quickly to new systems and processes. Ready to use and develop my strong communication and problem-solving skills in a reception role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
McDonald's
07.2022 - Current
- Delivered exceptional customer service in a fast-paced environment, consistently receiving positive feedback from customers and supervisors
- Handled customer inquiries and resolved complaints with professionalism and efficiency
- Operated point-of-sale systems and managed cash transactions accurately
- Contributed to team success by maintaining a clean and organized workspace and assisting coworkers as needed
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
Education
Iona Presentation College
Mosman, NSW01.2024
Bachelor of Science - Speech Pathology
Curtin University
Bently2029
Skills
- POS system operation
- Cash handling
- Customer focus
- Customer service
- Customer complaint resolution
- Assertiveness
- Complaint handling
- Payment processing
Accomplishments
- Customer Service Excellence Training (Internal McDonald's Program)
- Employee of the Month
- Academic Commendations for Excellence in English ATAR and Psychology ATAR
Certification
- Customer Service Excellence Training (Internal McDonald's Program)
- Employee of the Month
- Academic Commendations for Excellence in English ATAR and Psychology ATAR
Hobbies and Interests
Passionate about communication and helping others, which aligns with my studies in speech pathology., Enjoy staying organized and contributing to a welcoming environment, skills that are transferable to a receptionist role.
Timeline
Customer Service Team Member
McDonald's
07.2022 - Current
Iona Presentation College
Bachelor of Science - Speech Pathology
Curtin University
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