Stephen Mitchell

• Successfully managed merger of two wholesale sales operations into one State Sales Office
• Led a team of sales & customer service specialists through positive coaching, personalised development plans and strong team culture creation
• Rationalised Sales Operations processes to deliver improved efficiency, profitability and key customer engagement
• Generated detailed Pricing Matrix restructures to better align to market trends whilst improving overall margin
• Developed and maintained positive relationships with customers across Queensland, Northern New South Wales, Papua New Guinea, New Zealand & Fiji
• Worked closely with Operations team to align company processes and goals to positive customer outcomes
• Managed all aspects of office administration including collaboration with Marketing, Supply Chain, HR, IT, contractors and service providers to achieve operational efficiencies
• Collaborated with senior management across various business units to develop strategies and joint initiatives

Gibbs Parts was acquired by Bapcor CVG in Feb 2022

• Managed all aspects of Branch performance including sales, warehouse operations & logistics, inventory control, safety, HR and P&L management
• Recruited, trained, developed, coached and performance managed several new team members as the business grew (400% growth over nine years)
• Implemented inaugural OH&S policies and programs for the broader Gibbs group (6 sites)
• Successfully managed transitional phase from private company into Bapcor group including systems changes, processes improvements, HR policy changes, deeper level OH&S requirements and achieved full staff and customer retention throughout
• Successfully transitioned key business into appropriate trade channels
• Streamlined Office and Sales functionality
• Promoted to State Sales Manager ATP Gibbs Qld in March 2023

• Full distribution of Healthwave Saunas brand via retail sales and trade / network associates and healthcare practitioners
• Product Diversification
• Generation of Service options to support Product offering

• Brand Identity strategy planning and full implementation
• Comprehensive Product Development
• Marketing & Sales strategy development & implementation
• Supply Chain Management
• Wholesale Distribution Network development, maintenance and ongoing support to more than 30 dealers and 120 front line sales staff nationwide
• Retail Sales Staff training and support
• RESULTS: FY05 Unit Sales: 97 FY06 Unit Sales: 480 FY07 & FY08 Unit Sales: 1000+

• Responsible for securing and retaining new business
• Developed industry relationships to design and deliver service outcomes to diverse client base, across global shipping lanes
• Delivered tailored logistics solutions to a diverse clientele, from small garage entrepreneurs, through to key stakeholders in Australian icon brands and companies
• Generated significant revenue and margin, transitioning business from startup net losses of $300k p.a to breakeven at close of year one, and $300k profit by close of year two within role

Further work experience available upon request