Steven Grant

Successfully contributing to the WA business achieving monthly sales (slabs) & GP (Average Selling Price) targets by:

• Maximizing the specification and sales of Caesarstone in projects designed and specified by Architects and Designers in the Commercial Building segment.
• Developing and maintaining business relationships with the key decision makers (developers) within the Commercial Building segment
• Educating and informing key influencers in the benefits and uses of Caesarstone to obtain and hold specifications.
• Cross communicating with other team members and providing information that assists in closing the loop to the point of sale with stonemasons.
• Maintaining a regular call cycle with A & B clients to ensure that they have adequate samples, brochures and technical information.
• Seeking out new business opportunities via the web pages, BCI, property guides, building association listings and territory coverage (site visits)
• Offering additional services such as technical data, warranty information & product training.
• Contribute to completion of the annual budgets and strategic planning sessions for the Commercial segment.
• Entertaining clients at official functions including emceeing fund-raising events such as the Caesarstone Camp Quality Race Days

Successfully contributing to the WA Commercial team achieving monthly sales, GP & EBIT targets by:

• Building working relationships with existing commercial clients including architects, designers, builders & developers.
• Seeking out new business opportunities via Cordell Connect and newspapers.
• Promoting Laminex brands (Laminex, Formica & Essastone) and products in face-to-face client meetings to maximize products specified for major projects in the Commercial & Multi-residential market.
• Following up with contractors and trade staff to ensure product specifications are retained and orders received.
• Offering additional services such as technical data, warranty schedules, trade nights & product training

Successfully achieved monthly personal sales & GP budgets (written and delivered) by:

• Building working relationships with existing commercial clients including builders, developers, architects, designers, retirement, aged care, hospitality, government departments, mining and corporate markets.
• Working closely with preferred suppliers to offer special pricing and generate new business.
• Seeking out new business opportunities and to generate leads via BCI, tender seek and newspapers.
• Consistently providing competitive quotations and explaining benefits in face-to-face meetings with new and existing clients and following up all quotations until they are concluded.
• Offering additional services such as product specifications, warranty schedules, credit facilities, trade nights, product training and product assortments.

Ensured the profitable and successful operation of the retail section (7 retail sites) in line with Caltex’s vision, values and strategic intents.

This has been achieved through management of the strategic intents of:

• Operational Excellence – overseeing the successful use of the Loss Prevention System (safety), ensuring 100% take up of the CPS core range and promotional programs, emergency response and ERMS audits.
• Cost Management – managing budgeted network wages in line with budgeted sales and budgeted OPEX.
• Strong and Sustained Profitability – Managing Shop Shrink & Waste, Bulk Fuel Variances, Shop Sales & GP, Fuel Sales & Margin and Stock Holding to budget.
• Partnering with Employees and Key Stakeholders – day to day management of staff along with conducting staff performance reviews and personal development plans

• Successfully managed the WA territory across all 3 business units (Footwear, Apparel and Equipment) by maintaining professional and approachable sales relationships with customers.
• Exceeded sales targets (both futures and at once) by developing and implementing business assortment plans for key accounts.
• Driving new revenue opportunities and ensuring sales disciplines are maintained at every sales call.
• Effectively communicated with Sales Managers and Account Executives to ensure all national seasonal initiatives were supported at state level.
• Conducted regular and seasonal training sessions and workshops to motivate and educate sales staff to create brand energy and drive sell through.

• Surpassed Westpac’s high customer service standards, by establishing and maintaining exceptional relationships with commercial customers.
• Exceeded set sales targets for lending, investment and other financial products.
• Maintained high morale and productivity by building excellent staff relationships and by constructively supervising and leading a team.

• Achieved all targets for lending and product sales within the Manager’s portfolio.
• Achieved a high standard of customer satisfaction by maintaining close relationships with customers and attending to the administration of their accounts.
• Prepared and processed documentation for lending and investment applications. Successfully administered property settlements.
• Maintained a high standard of accounts through close customer contact.

Other Westpac positions:

February 1993 – June 1993 Internal Relief Officer, Fremantle Operations

July 1990 – February 1993 Manager’s Assistant, Palmyra

April 1989 – June 1990 Manager’s Assistant, Canning Bridge

August 1988 – April 1989 Lead Teller, Booragoon

December 1987 – August 1988 Teller & Customer Service Relief Officer, Booragoon

December 1985 – November 1987 Teller & Data Entry, Katanning