Steven Green
RICHMOND HILL,QLD
Summary
Proven Bar and Gaming Attendant at The New Whitehorse Tavern, adept in mechanical troubleshooting and fostering teamwork. Excelled in enhancing guest experiences through expert game guidance and efficient problem resolution, contributing to a significant increase in customer satisfaction. Skilled in POS systems and maintaining a flexible schedule to meet business needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar and Gaming Attendant
The New Whitehorse Tavern
03.2018 - 10.2023
- Answered guest questions to provide fun game experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Explained and demonstrated games and attractions to assist guests.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations..
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Education
Year 11
Heatley Secondary College
Heatley, QLD12.1992
Skills
- Age Verification
- Sales and Upselling
- Strong Work Ethic
- First Aid Training
- Teamwork and Collaboration
- Flexible Schedule
- POS Systems
- Time Management
- Mechanical Troubleshooting
Certification
RSA
RSG
Timeline
Bar and Gaming Attendant
The New Whitehorse Tavern
03.2018 - 10.2023
Year 11
Heatley Secondary College
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