Steven Leong
Ringwood North,VIC
Summary
Experienced Venue Manager skilled in minimizing risk through implementation of safety policies. Bilingual self-starter with expertise in public relations, team oversight and facility management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Venue Manager
Black Rhino Group
2022.05 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Cafe Owner
The Old Barber Shop Cafe
2016.03 - 2022.02
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared annual budgets with controls to prevent overages.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
Conference & Events Supervisor
RACV City Club
2009.10 - 2016.01
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Organized, coordinated, and deployed [Type] events while focusing on delivering superior customer service.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Delivered smooth training execution by coordinating site selection, marketing, event management, and follow-up.
- Planned large-scale events such as trade shows, conferences and meetings.
- Developed post-event reports to determine effectiveness of each event.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
No Degree - Certificate 4 : Hospitality
AIM
Vic08.2014
No Degree - Negotiation & Crisis Intervention
RT&C
Vic12.2010
No Degree - High Duties Training
William Angliss Institute of TAFE
Melbourne, VIC10.2010
No Degree - Diploma of Management
Academia International
Vic11.2007
Skills
- Staff Supervision
- Critical Thinking
- Effective Customer Communication
- Control Crowd
- Employee Performance Evaluations
- Staff Management
- Work Assignments
- Task Prioritization
- Venue Supervision
- Problem Resolution
- Hosting Functions
- Verbal and Writing Communication
- Finance and Accounting Oversight
Languages
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Professional Working
English
Professional Working
Malay
Professional Working
Timeline
Venue Manager
Black Rhino Group
2022.05 - Current
Cafe Owner
The Old Barber Shop Cafe
2016.03 - 2022.02
Conference & Events Supervisor
RACV City Club
2009.10 - 2016.01
No Degree - Certificate 4 : Hospitality
AIM
No Degree - Negotiation & Crisis Intervention
RT&C
No Degree - High Duties Training
William Angliss Institute of TAFE
No Degree - Diploma of Management
Academia International
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