Sudip Adhikari
Hurstville Grove,NSW
Summary
Proven leader in the hospitality industry, adept at driving performance improvement and team collaboration. At Amora Hotel Jamison Sydney, I enhanced customer satisfaction and increased sales through innovative menu development and effective kitchen management. Skilled in food safety and effective communications, I excel in creating high-quality culinary experiences and fostering a positive work culture.
Overview
4
4
years of professional experience
Work History
Chef
Amora Hotel Jamison Sydney
09.2023 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
Restaurant Manager
Atithi Resort & SPA Pvt. Ltd.
01.2021 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
Front Office Manager
Hotel Fewa Holiday Inn
03.2020 - 11.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Implemented staff training programs, improving employee performance and team cohesion.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master - Hospitality Management
International College Management Of Sydney
Level 4/451 Pitt Street, Haymarket Sydney,12.2023
Bachelor - Hotel Management
Nepal Tourism And Hotel Management
Pokhara06.2021
Skills
- Food safety and sanitation
- Knife Skills
- Cooking techniques
- Food quality
- Kitchen Management
- Food presentation
- Effective Communications
- Verbal and written communication
- Recipes and menu planning
- Hospitality service expertise
- Food plating and presentation
- Staff Coordination
- Menu development
- Portion and cost control
- Cost Control
- Menu Supervision
- Performance Improvement
- Food Service Operations
- New Hire Training
- Company quality standards
- Complex Problem-Solving
- Creative Thinking
- Team Collaboration
- Team Leadership
- Decision-Making
Timeline
Chef
Amora Hotel Jamison Sydney
09.2023 - Current
Restaurant Manager
Atithi Resort & SPA Pvt. Ltd.
01.2021 - 02.2022
Front Office Manager
Hotel Fewa Holiday Inn
03.2020 - 11.2020
Master - Hospitality Management
International College Management Of Sydney
Bachelor - Hotel Management
Nepal Tourism And Hotel Management
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