Supasinee Kuok
Melbourne ,VIC
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
4
4
years of professional experience
Work History
Waitress Supervisor
400 Gradi Crown
06.2022 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Manager
Thailander Emporium
12.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Waitress Supervisor
YimYam
07.2019 - 12.2019
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
Diploma - Leadership Of Management
ILSC Greystone College
Level 7/120 Spencer St, Melbourne VIC 300404.2024
Certificate IV - Marketing And Communication
ILSC Greystone College
Level 7/120 Spencer St, Melbourne VIC 300412.2022
Certificate IV - Business
ILSC Greystone College
Level 7/120 Spencer St, Melbourne VIC 300403.2022
Certificate III - Business Administration And Management
ILSC Greystone College
Level 7/120 Spencer St, Melbourne VIC 300412.2020
Bachelor Of Communications - Radio And Television Broadcasting Technology
Rangsit University
Bangkok , Thailand 05.2018
Skills
- Task Delegation
- Guest Relations Management
- Wine Pairings
- Food and Beverage Pairings
- High-Volume Dining
- Upselling Techniques
- Management Support
- Accurate Money Handling
- Food Safety Understanding
- Staff Monitoring
Languages
English
Full Professional
Chinese (Cantonese)
Limited Working
Thai
Native or Bilingual
Timeline
Waitress Supervisor
400 Gradi Crown
06.2022 - Current
Manager
Thailander Emporium
12.2019 - Current
Waitress Supervisor
YimYam
07.2019 - 12.2019
Diploma - Leadership Of Management
ILSC Greystone College
Certificate IV - Marketing And Communication
ILSC Greystone College
Certificate IV - Business
ILSC Greystone College
Certificate III - Business Administration And Management
ILSC Greystone College
Bachelor Of Communications - Radio And Television Broadcasting Technology
Rangsit University
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