Surafale Teshager
Heathwood,Australia
Summary
Multiple years of customer service experience in different industries. Experienced in providing consistent and organized customer service practices in both Debt collection agency & the retail industry for a total 4 years. Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Retail Consultant
Optus
Redbank, QLD
02.2020 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Debt Collector
Active Debt Recovery
Brisbane, QLD
01.2018 - 02.2020
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Bachelor of Science - Psychology
University of Southern Queensland
Springfield, QLD 02.2020 - Current
Skills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Meeting Sales Goals
- Managing Cash Register
- Upselling Strategies
Timeline
Retail Consultant
Optus
02.2020 - Current
Bachelor of Science - Psychology
University of Southern Queensland
02.2020 - Current
Debt Collector
Active Debt Recovery
01.2018 - 02.2020
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