Susan Parsons
Toowoomba,QLD
Summary
Dynamic Project Officer with a proven track record at eHealth, excelling in stakeholder relations and budget management. Leveraged strong problem-solving skills and schedule coordination to deliver projects on time, under budget, and with high client satisfaction. Recognized for exceptional teamwork and driving process improvements, consistently staying ahead of industry trends.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Project Officer
eHealth
Brisbane, QLD
01.2024 - Current
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Collaborated closely with internal teams such as IT support personnel to ensure successful completion of project tasks within required timelines.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Participated actively in cross-functional working groups that focused on improving key processes across the organization.
- Maintained an up-to-date knowledge base of industry trends relating to assigned projects.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Coordinated communications between various stakeholders involved in the project lifecycle.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Developed and implemented project management plans to ensure successful delivery of projects.
- Conferred with project personnel to identify and resolve problems.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Managed financial aspects of allocated projects including budgeting, forecasting, expenditure tracking and reporting processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Australian Institute of Applied Science
Brisbane, QLD01-2011
Skills
- Schedule coordination
- Stakeholder relations
- Budget management
- Reporting and documentation
- Data collection
- Document management
Certification
- Agile Fundamentals Workshop
Timeline
Project Officer
eHealth
01.2024 - Current
High School Diploma -
Australian Institute of Applied Science
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