Susanne Finnis
Bundaberg ,QLD
Summary
Dedicated Social Worker provides exceptional professional patient care and implements appropriate interventions. Engaging in a variety of resources to identify patients needs and assist with community linkage. Adept at establishing strong rapport with patients and their families for the best health outcome. Proven ability to provide support, advocacy, and resources to patients and their families, while upholding high ethical standards. Collaborative and adaptable, with a focus on delivering impactful results in response to changing needs. Skilled in case management, crisis intervention, and effective communication.
Overview
34
34
years of professional experience
Work History
Social Worker
Qld Health
09.2022 - Current
- Psychosocial assessments with patient and their family, to determine strengths and limitations that may have an impact on a patients recovery.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resources available for a safe discharge, while building a supportive environment for the patients recovery.
- Education provided to families on available community resources, connecting them with essential services such as aged care services, housing assistance, financial aid.
- Advocated for patients to assure that their rights and wishes are always respected, while navigating a complex health system to secure necessary resources and benefits for a safe discharge.
- Supported clients and families with empathy and compassion during difficult times.
- Facilitated multi discipline team meetings with patient and family to provide ongoing care while building a supportive environment for the patients recovery.
Child Safety Officer
Department Of Children, Youth And Multicultural
01.2021 - 09.2022
- Built excellent rapport and communication skills when working with colleague's, external agencies and families while walking along side them.
- Recorded facts and documented home visits and stakeholder meetings
- Established and maintained effective communication and working relationships with team leaders, external agencies to provide optimal service to families.
- Critical thinker and problem solver
- Active listening skills and communication skills
- Transferable skills
- Analysis and advise on complex and sensitive issues
Retail Shop Assistant
Big W Bundaberg
01.1991 - 01.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked merchandising
- Used POS system to process sales, returns, online orders and gift card activations.
CQUniversity 4th Year Placement- Child Safety
Department Of Children, Youth And Multicultural
08.2020 - 11.2020
- Quickly learned new skills and applied them to daily tasks.
- Actively listened to client, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and an understanding of the clients current and immediate situation.
- Critical thinking to de-escalate complex situations.
- Collaborated effectively with diverse teams, fostering an inclusive and supportive work atmosphere.
CQ University 3rd Year Placement
Queensland Health, Bundaberg Base Hospital
03.2019 - 06.2019
- Quickly learned new skills and applied them to daily tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened and assisted clients and while following directions of supervisor.
Education
Bachelor Social Work (Honours) - Social Work
CQ University Bundaberg
Bundaberg11.2020
Bachelor of Human Services - Social Work
CQ University Bundaberg
Bundaberg 11.2019
Associate Degree of Community Welfare - Social Work
CQ University Bundaberg
Bundaberg03.2019
Steps Program - Steps Program
CQ University Bundaberg
Bundaberg01.2016
Skills
- Client centered approaches
- Multi- tasking skills
- People skills
- Critical thinking skills
- Conflict resolution
- Active listening and communication skills
- Transferable skills
- Demonstrate theory into practice
- Time management and accountability
- Follow safety procedures
- Knowledge of Child Safety
- Arrange and attend stakeholder and multidisciplinary team meetings
- Case planning and case management
- Compassionate and understanding
- Support emotional and therapeutic needs for families
- Legislative compliance
- Domestic Violence Prevention
- Effective working relationships with external agencies
- Crisis Prevention Intervention
- Safety and Risk Assessments
Affiliations
Australian Association of Social Work (AASW)
Professional Development
2024- Organ Donation training
2024- CHCAGE005- Dementia training- providing support to people living with dementia
2023- Dementia training/understanding dementia
2023-Shark cage training-Human rights approach
2022- Shark cage training-Shark cage training framework
2021-Red Rose Foundation- Strangulation Training-Domestic Violence-non lethal strangulation
2021-Safe and together Institute Training- David Mandel
2020-lifeline-DV Alert- Men who use violence
2019-Lifeline-CHCDFV001-Recognise and respond appropriately to Domestic and Family Violence
2019-Wesley Mission-Suicide Prevention Training
2018-Wesley Mission-Suicide Prevention Training
2017-Mind the Gap- Professional Development Workshop
Education
Bundaberg ,Bundaberg ,Bundaberg, QLD,Bundaberg
References
Professional-
Linda Keidge
Director of Social Work at Bundaberg Base hospital
34 Bourbong Street Bundaberg
Phone: 07 4150 2713
Bronwyn Orr
Phoenix House Bundaberg
33 Enterprise Street Bundaberg
Phone: 07 4153 4299
Mobile: 0431 826 941
Timeline
Social Worker
Qld Health
09.2022 - Current
Child Safety Officer
Department Of Children, Youth And Multicultural
01.2021 - 09.2022
CQUniversity 4th Year Placement- Child Safety
Department Of Children, Youth And Multicultural
08.2020 - 11.2020
CQ University 3rd Year Placement
Queensland Health, Bundaberg Base Hospital
03.2019 - 06.2019
Retail Shop Assistant
Big W Bundaberg
01.1991 - 01.2021
Bachelor Social Work (Honours) - Social Work
CQ University Bundaberg
Bachelor of Human Services - Social Work
CQ University Bundaberg
Associate Degree of Community Welfare - Social Work
CQ University Bundaberg
Steps Program - Steps Program
CQ University Bundaberg
Similar Profiles
Javier IsidtoJavier Isidto
Operational Service Officer Laundry Hand at Qld HealthOperational Service Officer Laundry Hand at Qld Health
Melissa SpicerMelissa Spicer
Endorsed Enrolled Nurse at Qld HealthEndorsed Enrolled Nurse at Qld Health
Kerrie BrummellKerrie Brummell
Direct Care Worker at QLD HealthDirect Care Worker at QLD Health