Susmita Baniya
Glenroy,VIC
Summary
Dynamic and empathetic professional with a proven track record at Hireup, adept in disability awareness and providing emotional support. Excelled in fostering strong client relationships and enhancing team efficiency at Coburg Pasal. Skilled in problem-solving and customer service, significantly improving client satisfaction and operational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Hireup
08.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Store Manager
Coburg Pasal
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Cafe Assistant
The Glass Den
03.2023 - 05.2023
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
Cafe Assistant
Ritmo Drive Thru
11.2022 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated outgoing and friendly behaviour and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
Education
High School Diploma -
V.S Niketan
Nepal07-2016
Skills
- Proficient customer service
- Problem-solving
- Cash management
- Employee training
- Multitasking and organization
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Independent living support
- Relationship building
- Documentation skills
- Disability awareness
- Client confidentiality
- Incident reports
- Computer skills
- Creative thinking
- Emotional support
Certification
Working with Children Check
Certificate III In Individual Support (Ageing & Disability)
NDIS Worker Screening Check
NDIS Worker Orientation Module
First Aid & CPR Certification
National Police Check
COVID-19 & Influenza Vaccination Certificate
Australian Learner’s Permit
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual
Interests
- Drawing and Painting
- Crafting and DIY Projects
- Dance
- Creative Writing
- Learning new cooking techniques and expanding my culinary skills
- Participating in cultural exchange programs and homestays
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Disability Support Worker
Hireup
08.2023 - Current
Store Manager
Coburg Pasal
03.2023 - Current
Cafe Assistant
The Glass Den
03.2023 - 05.2023
Cafe Assistant
Ritmo Drive Thru
11.2022 - 03.2023
High School Diploma -
V.S Niketan
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