Nicholas Stratov
Melbourne,VIC
Summary
Highly motivated, passionate and hard-working, I am satisfied with nothing short of my best in all the work I do. Driven to improve myself and to serve others. A diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Have had the chance to lead, as well as learn from others, comfortable with engaging in many ways with people from all walks of life. Committed to using the qualities I have and developing new ones to advance my career in customer service and beyond, constantly seeking for opportunities to build my character and career.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
ARC Energy Group
01.2024 - Current
- Helped large volume of customers by call-in, call-out and email every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders, solving problems myself and reassuring customers confidently.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Explaining clearly and succinctly company policies, opportunities the customer may have and being proactive about ensuring they have the best experience possible
- Sought ways to improve processes and services provided, including discussing with management and teams about adjusting best practices when problems need to be solved.
- Dealt with customers owing significant credit including hardship customers, developing strategies to build a relationship with them while assisting them to reduce their debts
- Maintaining a positive and friendly work environment including supporting co-workers, while always maintaining a high standard of work
Junior Sports Coach
Ivanhoe Grammar School
01.2020 - 04.2021
- Motivated and coach players to work hard to develop skills and teamwork through training habits.
- Worked in a team with other coaches as well as individually to organise and run training sessions and team strategy
- Communicated effectively with administration, other coaches, players and parents to mitigate any challenges.
- Provided guidance to players in overcoming challenges, identifying opportunities and helping them reach their potential.
- Facilitated group coaching sessions and provided individual coaching support.
- Maintained team morale, especially important when losing, and ensured all players felt included and could have the chance to improve
Warehouse Packer
Campion
12.2020 - 01.2021
- Packed items according to customer specifications, taking responsibility for the accuracy and timeliness of order completion.
- Worked in a team to meet key performance indicators and reviewing these regularly.
- Divided work amongst the team to work ensure work is done as efficiently as possible
Education
Bachelor of Science - Human Structure & Function
University of Melbourne
Melbourne, VIC12-2024
High School Diploma -
Ivanhoe Grammar School
Ivanhoe, VIC11-2019
Skills
- Communication
- Working under pressure
- Managing multiple tasks at once
- Problem solving
- Conflict resolution
- Building relationships
- Customer service
- Computer Literacy
Affiliations
- The Church of Jesus Christ of Latter-Day Saints
Languages
Russian
Limited Working
Volunteering
Full-Time Missionary for The Church of Jesus Christ of Latter-Day Saints
Sydney, NSW. December 2021 - December 2023.
One of 180 volunteer missionaries in the Greater Sydney area
Involved serving the local community, assisting with church events and endeavours, visiting individuals and families, and teaching.
Daily, weekly and monthly planning.
Weekly key indicator reporting.
Opportunity to lead and oversee the 180 missionaries from January - June 2023, developing leadership skills to help and motivate others to improve.
Strict daily schedule requiring diligence, hard work and punctuality.
Timeline
Customer Service Officer
ARC Energy Group
01.2024 - Current
Warehouse Packer
Campion
12.2020 - 01.2021
Junior Sports Coach
Ivanhoe Grammar School
01.2020 - 04.2021
Bachelor of Science - Human Structure & Function
University of Melbourne
High School Diploma -
Ivanhoe Grammar School
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