LAUREN TEWHATA
New Plymouth,TARANAKI
Summary
Versatile and dynamic, I leveraged strategic thinking and adaptability across roles—from a Professional Basketball Athlete with Mainland Pouākai to an Early Childhood Support Teacher—enhancing team performance and fostering child development. My journey underscores a strong work ethic, mental toughness, and the ability to thrive in high-pressure environments. I bring excellent customer service skills, a professional and approachable demeanor, and strong computer literacy, allowing me to efficiently manage tasks, communicate effectively, and adapt to diverse workplace demands.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Northline
05.2025 - 08.2025
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
PROFESSIONAL BASKETBALL ATHLETE
Mainland Pouakai
09.2024 - 12.2024
- Analyzed individual strengths and weaknesses as well as those of opponents to improve overall performance.
- Demonstrated outstanding sportsmanship by playing fair and supporting teammates throughout each game.
- Participated actively in postgame analysis sessions with coaches to identify areas needing improvement.
- Managed stress levels effectively while competing in high-pressure games or tournaments.
- Built strong relationships with coaches, referees, opponents and fans by displaying respect at all times.
BASKETBALL DEVELOPMENT COACH
Girls Got game/Taranaki Basketball
02.2024 - 12.2024
- Demonstrated ability to motivate players to reach peak performance levels through positive reinforcement techniques.
- Educated students on the fundamentals of basketball including dribbling, passing, shooting, rebounding and defense.
- Established a culture of respect, discipline, and accountability within the schools.
- Adjusted coaching techniques based on strengths and ability levels.
EARLY CHILDHOOD SUPPORT TEACHER
Jumpstart
10.2023 - 01.2024
- Engaged students through storytelling, music, art projects, games, role playing and other interactive activities.
- Utilized effective communication skills when interacting with parents, guardians regarding student performance, progress.
- Participated in staff meetings, professional development sessions, and parent conferences.
- Facilitated group activities designed to encourage social development in children.
- Assisted in supervising school playgrounds during recess periods.
NEW WORLD ONLINE SHOPPER/CHECKOUT/GROCERY
New World
04.2023 - 10.2023
- Successfully managed online shopping orders with accuracy and efficiency.
- Developed strong customer service skills while assisting customers with their online purchases.
- Built relationships with customers by providing helpful advice on product selection and availability.
WAITRESS/BARTENDER
The GoodHome
10.2022 - 04.2023
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
Education
NCEA LEVEL 3 -
Queen Margaret College
11.2022
Skills
- Strong work ethic
- Strategic thinking
- Adaptability and resilience
- Problem-solving
- Mental toughness
- Time management
- Communication
- Data entry
- Customer support
- Communication
Certification
- Certified Personal Trainer
- Certified Barista
Languages
French
Timeline
Customer Service Officer
Northline
05.2025 - 08.2025
PROFESSIONAL BASKETBALL ATHLETE
Mainland Pouakai
09.2024 - 12.2024
BASKETBALL DEVELOPMENT COACH
Girls Got game/Taranaki Basketball
02.2024 - 12.2024
EARLY CHILDHOOD SUPPORT TEACHER
Jumpstart
10.2023 - 01.2024
NEW WORLD ONLINE SHOPPER/CHECKOUT/GROCERY
New World
04.2023 - 10.2023
WAITRESS/BARTENDER
The GoodHome
10.2022 - 04.2023
NCEA LEVEL 3 -
Queen Margaret College
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