Swathi Thudi

Call For Returns Cordinator

• Managed a wide range of customer queries, including missing parcels, damaged goods, and mail redirection requests, ensuring prompt and accurate resolutions.
• Took ownership of customer complaints, investigating issues related to delayed, lost, or damaged items, and collaborated with internal teams to resolve problems in line with company protocols.
• Managed mail redirection requests, ensuring mail was accurately redirected to the correct address. Liaised with logistics and postal departments to track and resolve redirection issues.
• Communicated directly with customers, providing timely updates and confirmations regarding the status of their redirections or deliveries.
• Worked closely with internal departments to gather essential information for resolving complex customer cases, ensuring smooth coordination and efficient issue resolution.
• Conducted inductions for new team members, helping them understand customer service processes, mail redirection handling, and effective communication strategies to manage customer expectations.
• Prioritized tasks based on urgency, particularly for high-priority issues such as missing parcels or urgent mail redirections, ensuring timely responses even during peak periods.
• Delivered exceptional customer service by maintaining a calm, solution-focused approach to handling inquiries and complaints, always striving to enhance customer satisfaction and loyalty.