TANVEERA SHAFI
Araluen,NT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer-service-officer
Leon SuperMarket
03.2020 - 08.2022
- I greeted customers as they entered the store and offered assistance.
- I provided information about products, promotions, and store policies.
- I assisted customers in finding specific items and guided them to relevant store sections.
- I handled inquiries, concerns, and complaints from customers in a professional and courteous manner.
- I processed returns, exchanges, and refunds according to store policies.
- I maintained a clean and organized work area, including checkout lanes and customer service desks.
- I operated cash registers and processed transactions accurately and efficiently.
- I monitored inventory levels and informed management of any shortages or discrepancies.
- I assisted with restocking shelves and ensured products were displayed attractively.
- I directed customers to other store services such as photo printing, pharmacy, or automotive.
- I provided guidance on the use of self-checkout machines and troubleshooted any issues.
- I collaborated with team members to ensure smooth store operations and excellent customer service delivery.
Education
Certificate III in Education Support - Education
Charles Darwin University
Alice Springs, NT02.2026
Year 12 -
JAMEA TUS SALEHAT
INDIA05.2008
High School Diploma -
JAMEA TUS SALEHAT
INDIA05.2006
Skills
- Payment Processing
- Complaint Handling
- Upselling
- Customer Support
- Attention to Detail
- Active Listening
- Positive Attitude
- Multitasking
- Effective Communication
- Time Management
- Problem Solving
- Product Knowledge
- Customer Service
PROFESSIONAL REFEREE
Available on request
Timeline
Customer-service-officer
Leon SuperMarket
03.2020 - 08.2022
Certificate III in Education Support - Education
Charles Darwin University
Year 12 -
JAMEA TUS SALEHAT
High School Diploma -
JAMEA TUS SALEHAT