Summary
Overview
Work History
Education
Skills
PROFESSIONAL REFEREE
Timeline
Generic

TANVEERA SHAFI

Araluen,NT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer-service-officer

Leon SuperMarket
03.2020 - 08.2022
  • I greeted customers as they entered the store and offered assistance.
  • I provided information about products, promotions, and store policies.
  • I assisted customers in finding specific items and guided them to relevant store sections.
  • I handled inquiries, concerns, and complaints from customers in a professional and courteous manner.
  • I processed returns, exchanges, and refunds according to store policies.
  • I maintained a clean and organized work area, including checkout lanes and customer service desks.
  • I operated cash registers and processed transactions accurately and efficiently.
  • I monitored inventory levels and informed management of any shortages or discrepancies.
  • I assisted with restocking shelves and ensured products were displayed attractively.
  • I directed customers to other store services such as photo printing, pharmacy, or automotive.
  • I provided guidance on the use of self-checkout machines and troubleshooted any issues.
  • I collaborated with team members to ensure smooth store operations and excellent customer service delivery.

Education

Certificate III in Education Support - Education

Charles Darwin University
Alice Springs, NT
02.2026

Year 12 -

JAMEA TUS SALEHAT
INDIA
05.2008

High School Diploma -

JAMEA TUS SALEHAT
INDIA
05.2006

Skills

  • Payment Processing
  • Complaint Handling
  • Upselling
  • Customer Support
  • Attention to Detail
  • Active Listening
  • Positive Attitude
  • Multitasking
  • Effective Communication
  • Time Management
  • Problem Solving
  • Product Knowledge
  • Customer Service

PROFESSIONAL REFEREE

Available on request

Timeline

Customer-service-officer

Leon SuperMarket
03.2020 - 08.2022

Certificate III in Education Support - Education

Charles Darwin University

Year 12 -

JAMEA TUS SALEHAT

High School Diploma -

JAMEA TUS SALEHAT
TANVEERA SHAFI