Tanya Sale
Wattle Ponds,NSW
Summary
Dynamic Retail Assistant with a proven track record at Cotton On Mega, enhancing customer satisfaction and sales through expert visual merchandising and exceptional customer service. Skilled in POS terminal operation and adept at fostering positive customer relationships, I increased daily sales and streamlined operations. My adaptability and goal-oriented approach drive continuous improvement and team success.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
ASN
Singleton, NSW
10.2021 - Current
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Retail Assistant
Cotton On Mega
Singleton, NSW
01.2024 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Increased daily sales by upselling menu items based on customer preferences.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Supported team members during peak hours to ensure smooth store operations.
- Updated product pricing and signage to reflect current promotions and discounts.
- Compiled daily sales reports to track progress and identify areas for improvement.
Disability Support Worker
Challenge Services
Singleton, NSW
01.2020 - 10.2021
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conducted in-home visits to provide supportive services.
Education
Dysart State High School
Dysart, QLDSkills
- Visual Merchandising
- Processing Payments
- Point of Sale Operation
- Sales Expertise
- Stock Management
- POS Terminal Operation
- Order Tracking
- Opening and Closing Procedures
- Cash Handling
- Goal-oriented
- Positive attitude
- Multitasking
- Active listening
- Customer service
- Punctuality
- Merchandise display
- Telephone etiquette
- Time management
- Reliability
- Promotions and discounts
- Returns processing
- Excellent communication
- Adaptability
- Self-motivation
- Problem-solving
- Product knowledge
- Product Recommendations
Timeline
Retail Assistant
Cotton On Mega
01.2024 - Current
Retail Sales Assistant
ASN
10.2021 - Current
Disability Support Worker
Challenge Services
01.2020 - 10.2021
Dysart State High School