TARSHA SCOTT
Mount Louisa,Australia
Summary
Professional Aboriginal woman commended for modelling exceedingly competent client focused services. Presenting as an excellent communicator, bringing more than 9 years of comprehensive experience meeting the needs of the Department of Main Roads and their clients in customer service and driving examination. While winning a departmental CUBIE award. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns, and dedicated to maintaining a deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
14
14
years of professional experience
Work History
Customer Service Officer / Driving Examiner
Department of Transport and Main Roads
10.2015 - Current
- Conduct driving assessments to determine the competency of applicants up to and including HR class driver licence
- Contribute to the operations of a customer service center in accordance with relevant Public Sector industrial agreements
- Consult, liaise and provide advice to all stakeholders on matters relating to driver licence assessment and road safety
- Demonstrated knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function
- Provide a quality service to customers and resolve specific customer problems in an efficient and courteous manner
- Provide technical advice, support and mentoring role to customer service officers, trainees and other staff in a wide range of systems, products and services relevant to a customer service center
- Provide the public with accurate and relevant information in response to their enquiries
- Contribute positively within a team environment
- Reconcile monies, including banking and suspense accounts, to ensure relevant finance standards and audit requirements are met
- A sound knowledge of contemporary human resource management issues, particularly equal opportunity and anti-discrimination practices
- Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback
- Undertake training and development opportunities that are identified as necessary to achieve work unit goals and gain awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs
- Contribute to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and departmental policy and procedures and participating in risk management and corrective action programs
- Provide quality customer service and resolve specific customer problems in an efficient, courteous manner
Logistics Assistant, Administration Assistant, and Receptionist
Queensland Cultural Heritage and Native Title Management Service Pty Ltd – (QCHANTS)
09.2011 - 08.2013
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Coordinate travel, accommodation and venue bookings for management meetings
- General data entry using multiple systems
Education
RSA -
Axiom College
Hervey Bay, QLD01.2014
RSG -
Axiom College
Hervey Bay, QLD01.2014
Certificate III -
Financial Services
Hervey Bay, QLD01.2010
Certificate II -
Business
Hervey Bay, QLD01.2009
Skills
- Skilled in Microsoft Office Tools
- Transaction Processing
- Customer Service Expertise
- Accurate Data Entry
- TICA – License and Registration System
- Customer Engagement Expertise
References
- Christina Schmidt, Department of Transport and Main Roads, Supervisor (when relieving), 4758 7525, christina.e.schmidt@tmr.qld.gov.au
- Shelandra Watts, Department of Transport and Main Roads, Supervisor, 0419 705 873, shelandra.Z.Watts@tmr.qld.gov.au
Licences
- Heavy Rigid (HR)
- Manual Open
It Competencies
- Microsoft Office Suite
- TICA – Licence and Registration system
Timeline
Customer Service Officer / Driving Examiner
Department of Transport and Main Roads
10.2015 - Current
Logistics Assistant, Administration Assistant, and Receptionist
Queensland Cultural Heritage and Native Title Management Service Pty Ltd – (QCHANTS)
09.2011 - 08.2013
RSA -
Axiom College
RSG -
Axiom College
Certificate III -
Financial Services
Certificate II -
Business
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