Taryn Kaplan-Pattie
Noarlunga Centre
Summary
Dynamic and enthusiastic individual actively pursuing weekend employment opportunities in the hospitality sector. Strong desire to expand skill set. Brings a positive and energetic approach to every task. Committed to delivering exceptional service. Thrives in fast-paced environments and takes pride in completing tasks efficiently.
Overview
14
14
years of professional experience
Work History
Disability Employment Consultant
WISE Employment
01.2023 - Current
- Implemented comprehensive vocational assessments to identify client strengths, skill sets, and career interests, enabling the development of tailored employment plans.
- Interviewed participants and other supports to determine interests, desires, barriers and skills.
- Monitored participant's progress and provided encouragement and motivation to succeed.
- Provided ongoing support and coaching to clients during their job search process, resulting in successful employment placements.
- Provided ongoing support to employed clients through regular check-ins, addressing any workplace issues or concerns as they arose to maintain stable employment.
- Maintained accurate documentation of all services provided to clients while adhering to strict confidentiality guidelines set forth by regulatory agencies.
Team Leader
Datacom
08.2021 - 01.2023
- Assisted vulnerable Customers
- Coached and Mentor Agents
- Successfully Lead a team of 20+ people
- 1:1 mentoring
- Administration
- Coached and Mentored Agents through difficult phone calls within the contact centre
- Assisted with complex system enquiries
Customer Service Advisor
Telstra Store Colonnades
08.2019 - 07.2020
- Billing and invoicing customer accounts
- Experience with telstra systems
- Product knowledge across modern technology and tech support
- EFTPOS machine and use of till
- Face to face customer support and interaction/rapport building
- Experienced in having KPI targets
Customer Service and Sales Agent 2IC
TSA Telco Group
10.2016 - 08.2019
- Involved in correspondence over the phone with Customers of Telstra to assist with any billing, complaints, disconnections, sales and recontract enquiries
- Experience with the “Siebel" system and very fast paced at processing orders
- Experienced 2IC and have been involved in training, coaching and and development, ongoing team support
- Great product and computer knowledge across the telstra system
Field Representative
Focus International
11.2014 - 02.2015
- Involved in face to face sales to promote and fundraise for a range of charities
- Influencing members of the public to donate and become involved in activities
- Complete and fill out correct documentation
- Handled confidential information correctly and safely
- Set up and distribute promotional material
Customer Service Representative
Adelaide Oval
01.2011 - 12.2011
- Involved in Customer Service to sell food to the general public
- Experience in Money handling and counting the till correctly
- Knowledge of the correct foods items to put on the till
- Use of correct cleaning products for certain areas
Education
Certificate 3 - Business
FLO Programme Willunga High School
01.2013
Strive Leadership program -
TSA
01.2019
RSA certificate -
Online
01.2013
Barista Training Certificate -
Seaford High School
01.2010
Skills
- Outstanding Work Ethic
- Customer Service
- Hospitality Experience
- Call Centre Experience
- Motivated
- Drives for Success
- Positive Attitude
- Knowledge of Targets and KPI's
- Adaptability
- Active Listener
- Empathetic
- Time Management
Timeline
Disability Employment Consultant
WISE Employment
01.2023 - Current
Team Leader
Datacom
08.2021 - 01.2023
Customer Service Advisor
Telstra Store Colonnades
08.2019 - 07.2020
Customer Service and Sales Agent 2IC
TSA Telco Group
10.2016 - 08.2019
Field Representative
Focus International
11.2014 - 02.2015
Customer Service Representative
Adelaide Oval
01.2011 - 12.2011
Strive Leadership program -
TSA
RSA certificate -
Online
Barista Training Certificate -
Seaford High School
Certificate 3 - Business
FLO Programme Willunga High School
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