Tegan Lawes
Wilton,NSW
Summary
Hardworking and passionate Flight Attendant and Support Worker eager to start a career in Community Service. Employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
3
3
years of professional experience
Work History
Flight Attendant
Rex Airlines
2023.03 - 2024.03
- Ensured safety and comfort of passengers onboard aircraft.
- Maintained positivity and professionalism serving over 600 passengers in one day.
- Resolved passenger conflicts on board.
- Dealt with medical emergencies during flights while remaining calm and positive.
- Facilitated communication between flight deck and Crew prior to and during flights.
- Providing warm hospitality to passengers, serving economy and business class passengers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Waitress and Bartender
Royal Hotel Camden
2021.03 - 2023.07
- Kept server areas clean and stocked to increase efficiency while working tables.
- Made cocktails and served alcoholic beverages.
- Using exceptional hospitality and customer service skills, providing great service to tables by having personal connections and attending to customers based on their personality and needs.
- Kept up strong communication between managers and customers while taking phone call, taking care of bookings and events and serving customers.
Waitress and Barista
Dizys Cafe
2022.08 - 2023.03
- Display enthusiasm and promote excellent service to customers.
- Maintain customer satisfaction with great customer service and communication skills.
- Maintained cleanliness and organized dining areas, contributing to more pleasant atmospheres for guests.
- Pleasantly interact with customers during hectic periods to promote fun, positive environment.
Support Worker
Acare Sydney
2022.01 - 2022.03
- Enhanced established quality of care for clients by being available 24/7.
- Driving clients to and from hospital and appointments, while assisting in basic movements and providing emotional support.
Education
Picton High School
Picton, NSWSkills
- Food and Beverage Service
- Verbal and Written Communication
- Working under pressure
- Team Collaboration
- Interpersonal Communication
- Issue Resolution
Certifications and Accomplishments
- HLTAID009 Provide CPR
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide first aid
- NDIS Worker Check
- RSA/RCG Competency Card
Additional Information
I have travelled overseas twice performing for Gymnastics Australia, visiting Japan in 2017 and Austria in 2019.
I experienced travelling on my own without family or close friends and matured through learning different cultures, new languages and visiting new destinations. I developed both teamwork skills and independence throughout these experiences.
Timeline
Flight Attendant
Rex Airlines
2023.03 - 2024.03
Waitress and Barista
Dizys Cafe
2022.08 - 2023.03
Support Worker
Acare Sydney
2022.01 - 2022.03
Waitress and Bartender
Royal Hotel Camden
2021.03 - 2023.07
Picton High School
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