Summary
Overview
Work History
Education
Skills
References
Timeline
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TEGAN LEE

Greenmount,Australia

Summary

Experienced team member with a proven track record of delivering outstanding performance while collaborating with others to achieve common goals. Skilled in project management and workflow optimization, I am eager to leverage my knowledge to support business and customer needs. Recognized for efficiency, I thrive in fast-paced and challenging environments. With a strong desire to learn and an aptitude for applying new knowledge with skill and efficiency, poised to make a valuable contribution to any team.

Overview

5
5
years of professional experience

Work History

Service Officer

Services Australia
05.2024 - Current
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Telephony roles
  • Coding changes on a customer's file.

Team Member

Coles Supermarket
07.2019 - 06.2024
  • Company Overview: Toowoomba, Australia
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Addressed and resolved customer complaints in polite and professional manner
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure
  • Assisted customers in selecting merchandise best suited to needs
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
  • Worked different stations to provide optimal coverage and meet company targets
  • Toowoomba, Australia

Education

Certificate III - Disability CHC30408

Harristown State High School
11.2014

Certificate III - Aged Care CHC30212

Future Academy
09.2014

Skills

  • Positive Attitude
  • Decision-making capabilities
  • Teamwork and Collaboration
  • Money Handling
  • Workplace Safety
  • Following Instructions
  • Attention to Detail
  • Cash Handling
  • Product Knowledge
  • Customer Service
  • Time Management
  • Excellent Communication
  • Telephony inbound and outbound
  • Basic administrative task

References

  • Naomi Dowe, Coles Supermarkets, Fresh inventory manager, 0405191538
  • Jamie Masterman, Coles Supermarkets, Office in charge, 0439770817

Timeline

Service Officer

Services Australia
05.2024 - Current

Team Member

Coles Supermarket
07.2019 - 06.2024

Certificate III - Disability CHC30408

Harristown State High School

Certificate III - Aged Care CHC30212

Future Academy

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TEGAN LEE