Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Telia Donoghue

Launceston,TAS

Summary

Talented professional with keen eye for detail, with a creative flare. Experienced in providing high-end services to clients in fast paced environments. Agile with strong attention to detail and excellent customer service skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Service Officer

Services Australia
07.2024 - 08.2025
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Store Manager

Factorie Clothing
08.2023 - 02.2024
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Representative

IAG Insurance
03.2021 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Assessed customer needs and recommended suitable insurance policies.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Fielded customer complaints, escalating complex issues to management for resolution.

Education

Certificate III - Buisness

TasTAFE
TAS
02-2021

Skills

  • Attention to detail
  • Strong work ethic
  • Creative
  • Strong communication skills
  • Time management and organisation
  • Adaptability

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Experimenting with different creative mediums, like collage, photography, and painting, to expand skills and techniques
  • Fashion and Style
  • Personal and professional Development and Self-Improvement

Timeline

Service Officer

Services Australia
07.2024 - 08.2025

Store Manager

Factorie Clothing
08.2023 - 02.2024

Customer Service Representative

IAG Insurance
03.2021 - 02.2023

Certificate III - Buisness

TasTAFE

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Telia Donoghue