Terie Hollins
Medowie,NSW
Summary
As an experienced Administration Assistant with a proven track record of successful office management and support, I am excited to expand my knowledge and take on a role with more responsibility where I can further utilise my organisational skills and attention to detail. Throughout my career, I have consistently demonstrated my ability to handle multiple tasks efficiently, prioritise work effectively, and coordinate projects with minimal to no supervision. I am confident that my strong communication skills, problem-solving abilities, and dedication to excellence will make me a valuable asset to your team. My experience in managing outreaches and coordinating events will allow me to seamlessly transition into this role and contribute to the team's success.
Overview
6
6
years of professional experience
Work History
Administration Officer
NSW Health, HNEKids Brighter Beginnings
2024.01 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organisation within the office space
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Processed purchase orders, service contracts and financial reports.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Enhanced office efficiency by streamlining administrative processes and implementing new organisational systems.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures
- Organised outreaches with minimal hassle and in a timely manner
- Emphasised the importance of prioritising tasks and responsibilities
Property Manager
Raine & Horne
2022.01 - 2024.01
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in maintenance work, and other support services
- Developed and implemented marketing strategies to increase occupancy rates (comparable market analysis)
- Conducted ingoing and out-going condition reports as well as routine inspections
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed arrears procedures
- Represented at NCAT and have a strong understanding of hearings
- Understanding the legislation and NSW tenancies ACT.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Customer Service Manager
Medilogic
2018.03 - 2021.12
- Accounts receivable / payable
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Kept accurate records to document customer service actions and discussions
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Created and reviewed invoices to confirm accuracy
- Negotiated contracts with outside carriers to minimise costs to company and customers
- Generated customer satisfaction surveys to analyse results into action plans
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Cert IV in Real Estate Practice - Real Estate
Australian College of Professionals
01.2023
Year 10 Certificate -
Singleton High School
01.2010
Skills
- Exceptional oral and written communication skills
- Excellent attention to detail
- Documentation & Control
- Calendar Management
- Database Administration
- Reporting Skills
- Schedule Management
- Positive Nature and fantastic customer service skills
References
- Tenisha Chong, 0432 653 630, Administration Assistant, Lord Mayors Office, Newcastle City Council
- Louise Highnam, 0402 241 713, Licensed Real Estate Agent, Raine & Horne
- Anthony Meany, 0401 530 776, Health Service Manager, HNEkids ADHD service / Brighter Beginnings
Timeline
Administration Officer
NSW Health, HNEKids Brighter Beginnings
2024.01 - Current
Property Manager
Raine & Horne
2022.01 - 2024.01
Customer Service Manager
Medilogic
2018.03 - 2021.12
Cert IV in Real Estate Practice - Real Estate
Australian College of Professionals
Year 10 Certificate -
Singleton High School