Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Terry Cowan

Gladstone,QLD

Summary

During my retail history, I drove customer satisfaction and team efficiency. I leveraged loss prevention strategies and attention to detail at BCF to enhance store operations and merchandise quality. Adept in multitasking and fostering team collaboration, my proactive approach ensured smooth store functionality and positive outcomes. I significantly contributed to a high-performing work environment, underscoring my reliability and attention to detail. My years working in retail have taught me many skills, some of which I hope to use in other fields, such as industry, hospitality, or trade.

Overview

13
13
years of professional experience

Work History

Senior Retail Assistant

BCF
Rockhampton, QLD
07.2012 - 02.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Merchandised products throughout the store to maintain attractive presentation.
  • Ensured a clean, organized working environment by cleaning shelves, counters, windows and floors.
  • Handled cash register transactions accurately and efficiently.
  • Attended store meetings to discuss changes in store policy or procedure.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated strong organizational skills while managing multiple tasks simultaneously.

Storeman

Officeworks
Rockhampton, QLD
06.2009 - 07.2012
  • Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science - Applied Chemistry (partial)

CQU
Rockhampton

Skills

  • Loss prevention strategies
  • Store operations
  • Merchandise quality assurance
  • Attention to detail
  • Multitasking
  • Reliability
  • Team collaboration

References

References available upon request.

Timeline

Senior Retail Assistant

BCF
07.2012 - 02.2022

Storeman

Officeworks
06.2009 - 07.2012

Bachelor of Science - Applied Chemistry (partial)

CQU
Terry Cowan