Thea Reeve
Brisbane,QLD
Summary
Dynamic Food and Beverage Attendant with a proven track record at Sushi Arai, excelling in guest services and food safety. Recognized for enhancing customer loyalty through exceptional service and effective multitasking. Skilled in beverage preparation, ensuring quality and efficiency during peak hours while fostering a welcoming atmosphere.
Friendly and approachable, with positive attitude perfectly suited for customer service. Possesses foundational understanding of food safety standards and hospitality protocols, along with basic cash handling and point-of-sale system skills. Capable of enhancing customer experiences and maintaining high service standards.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Food and Beverage Attendant
Sushi Arai
Beenleigh, QLD
01.2026 - 06.2026
- Handled inventory management tasks, monitoring stock levels to prevent shortages during peak hours.
- Addressed customer inquiries and concerns promptly, fostering a welcoming atmosphere for patrons.
- Participated in training new staff members on operational procedures and customer service protocols.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Food and Beverage Attendant
B Happy Sushi
Sunnybank, QLD
01.2026 - 06.2026
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Food and Beverage Attendant
Aussie Kebab
Sunnybank, QLD
08.2025 - 06.2026
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Assisted in food preparation and presentation, maintaining high standards of quality and cleanliness.
- Operated point-of-sale system accurately, processing transactions efficiently to minimize wait times.
- Collaborated with team members to streamline service processes, enhancing workflow efficiency.
- Developed menu knowledge to make recommendations, improving customer satisfaction and sales.
Food and Beverage Attendant
Luo's Place
Sunnybank, QLD
08.2025 - 01.2026
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Salesperson
UR
Yunnan,China
05.2025 - 08.2025
- Exceeded sales targets through effective product knowledge and customer engagement.
- Developed strong relationships with clients, enhancing customer loyalty and satisfaction.
- Identified customer needs and tailored solutions to meet demands efficiently.
- Collaborated with team members to strategize promotional campaigns, increasing visibility of products.
- Maintained accurate inventory records and ensured timely restocking of popular items.
Beverage Preparation
CHAGEE
Yunnan, China
05.2025 - 08.2025
- Ensured consistent quality throughout beverage preparation by regularly calibrating equipment such as espresso machines and grinders.
- Supported café operations during peak hours by multitasking effectively between register duties, beverage preparation, food assembly, and order delivery tasks.
- Streamlined beverage preparation processes, reducing wait times and improving customer experience.
- Provided exceptional customer service while multitasking beverage preparation and order taking.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
Education
MBA - Tourism And Hospitality Management
James Cook University
Brisbane, QLD08-2028
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Food preparation
- Beverage preparation
- Food presentation
Certification
RSA and RSG
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Timeline
Food and Beverage Attendant
Sushi Arai
01.2026 - 06.2026
Food and Beverage Attendant
B Happy Sushi
01.2026 - 06.2026
Food and Beverage Attendant
Aussie Kebab
08.2025 - 06.2026
Food and Beverage Attendant
Luo's Place
08.2025 - 01.2026
Salesperson
UR
05.2025 - 08.2025
Beverage Preparation
CHAGEE
05.2025 - 08.2025
MBA - Tourism And Hospitality Management
James Cook University