Therese Dodd
Maclean,NSW
Summary
Self-directed event coordinator with over twenty years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.
Overview
38
38
years of professional experience
Work History
Senior Conference Coordinator
RACV Goldfields
02.2014 - 02.2024
- Enhanced conference attendee experience by meticulously coordinating logistics and event schedules
- Developed strong relationships with key stakeholders, facilitating successful partnerships for future events
- Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events
- Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs
- Maintained detailed records of conference planning activities, streamlining future coordination efforts
Conference Manager and Duty Manager
Ballarat Lodge
09.2003 - 01.2014
- Proactive in developing and nurturing existing relationships with clients to maximise revenue
- Recruitment, induction and training of staff
- Managed onsite staff during events, providing leadership direction and fostering a cohesive team environment to ensure excellent customer service delivery
- Ensured proper communication channels were established pre-, during-, and post-event stages allowing smooth information flow amongst all parties involved
Receptionist
Ballarat Radiology
09.2002 - 09.2003
- Answered central telephone system and directed calls accordingly
- Organise preparation and further investigative procedures
- Produce Medicare invoice for submission and private invoice
- Deal with patients care and concerns, showing compassion and empathy
- Working with Allied Health Professional
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with patients, and updated patients records
- Maintained confidentiality of information regarding clients and company
Front Office & Conference Manager and Duty Manager
Doherty Hotels, Victoria
04.1999 - 09.2002
- Provide adequate supervision, instruction and training to ensure department operating procedures, company policies, procedures and guidelines are understood by all employees to optimise performance
- Traveling to nine Doherty Hotels throughout Australia, covering training of computer systems and maintaining all staff were efficient and updated with ongoing updates of internal data systems
- Complete bank reconciliations and bank details daily
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises
- Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations
- Created, prepared, and delivered reports to various departments
Receptionist
St John of God Radiology
01.1983 - 04.1999
- Answered central telephone system and directed calls accordingly
- Organise preparation and further investigative procedures
- Produce Medicare invoice for submission and private invoice
- Deal with patients care and concerns, showing compassion and empathy
- Working with Allied Health Professional
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with patients, and updated patients records
- Maintained confidentiality of information regarding clients and company
Education
Certificate III Hospitality and Management -
Swinburne University
Melbourne, VIC03.2011
Skills
- Collaborative and enjoy working in innovative and team oriented environments
- Strong work ethic, dedicated, reliable, task focused and self-motivated
- Proven ability to work under pressure autonomously and with initiative
- Proficient in Microsoft suite of programs, including PMS
- Excellent high-level verbal and written communications skills in liaising with all types of people
- Experience exercising discretion and confidentiality with sensitive company information
- Excellent organisational and planning skills with ability to think proactively and prioritise work
- Active participant in trying new ways of operating to improve efficiency, with strong sense of personal ownership and accountability
Timeline
Senior Conference Coordinator
RACV Goldfields
02.2014 - 02.2024
Conference Manager and Duty Manager
Ballarat Lodge
09.2003 - 01.2014
Receptionist
Ballarat Radiology
09.2002 - 09.2003
Front Office & Conference Manager and Duty Manager
Doherty Hotels, Victoria
04.1999 - 09.2002
Receptionist
St John of God Radiology
01.1983 - 04.1999
Certificate III Hospitality and Management -
Swinburne University
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