Thi Cam Trang Tran
CROYDON, 2132, NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Australia Post, adept in CRM software and complaint handling. Excelled in sales support, achieving significant improvements in service standards. Demonstrates strong relationship-building skills and a keen ability to manage and resolve customer inquiries efficiently.
Overview
5
5
years of professional experience
Work History
Customer Service and Administration
Australia Post
11.2021 - Current
- Professionally assisting customers in person or via phone with queries related to postal and courier services, including providing advice on mailing options, rates, and delivery times.
- Effectively support customers with inquiries and complaints related to delayed, lost, or damaged parcel and mail services, identity services, and conduct transactions and accepting payments for postal services, using cash registers, credit card terminals and other financial systems linked to Australia Post platform.
- Build a good relationship with local business and personal customers through understanding their own needs and offering necessary support to help or to solve their issues.
- Effectively managing the day-to-day operations of the licensed post office such as contacting with the Head Office, Passport Office or other financial agents such as Western Unions, dealing with cash collection and receiving, maintaining inventory, performing financial reports of the day such as cash balance and payment transactions, sales, reverse transactions,
Administration and Sales
Brilliant Kids
01.2020 - 10.2021
- Managed mailbox, data entry in the system and Excel spreadsheets precisely and timely; processed and verified purchase orders of an average 70 to 100 orders/day and during time of high volume of about 300 orders/day.
- Contacting customers by phone or email to answer queries and obtain missing information to finalise purchase orders.
- Managed stock, scheduled and coordinated the shipping
- Directed feedback from customers to relevant persons.
- Compiled monthly sales reports.
Administration and Sales
Elysian School
07.2019 - 12.2020
- Managed and updated data of bookings, payment and class timetables in the school management system and Excel spreadsheets precisely and properly for about 300 students in Bankstown and supported Cabramatta branch if needed.
- Provide current and potential customers from multicultural backgrounds with timely and impeccable customer service including giving advices about classes and timetables that suitable for customers’ demand; answering emails, phones and website queries with a friendly and efficient manner with about 100 emails, 50-70 outgoing phone calls per day.
- Maintain and increase sales for current classes in Bankstown and support Canley Vale Branch if needed through direct sales, upselling and cross-selling with current customers and potential customers.
- Effectively communicated and remained good relationships and trust with parents, students and teachers and cooperate with managers and other staffs to ensure the school running smoothly.
- Managed the ordering and display of all sale merchandise in the studio including uniforms, office supplies etc and maintained the studio rooms to a very high standard, clean, ensuring they are ready each day for classes and meet the requirements of NSW health.
- Compiled a weekly report on the studio progress, payment and customer queries for the manager.
Education
Bachelor of Arts - Business
Foreign Trade University
VietnamMaster of Arts - Business
Foreign Trade University
VietnamNo Degree - Human Resources Management
University of Wollongong
NSW, AustraliaNo Degree - Attainment of Business Administration
TAFE
NSW, AustrliaNo Degree - Diploma of Payroll Service
Monarch Institute
Melbourne, VICSkills
- Sales Support
- Complaint Handling
- CRM Software
- Service standard compliance
Timeline
Customer Service and Administration
Australia Post
11.2021 - Current
Administration and Sales
Brilliant Kids
01.2020 - 10.2021
Administration and Sales
Elysian School
07.2019 - 12.2020
Bachelor of Arts - Business
Foreign Trade University
Master of Arts - Business
Foreign Trade University
No Degree - Human Resources Management
University of Wollongong
No Degree - Attainment of Business Administration
TAFE
No Degree - Diploma of Payroll Service
Monarch Institute
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