Thomas Young
Sale
Summary
I am a highly motivated and hard-working professional sales advisor, seeking an exciting career change to a challenging role that offers opportunities for growth and advancement. I have a proven track record, successfully working in front line teams and adopting new systems and processes and dealing with clients and businesses in an effective and diligent manner. My unique background as a world-class athlete demonstrates my unwavering commitment to personal and professional development.
Overview
6
6
years of professional experience
Work History
Clinic Sales Co-ordinator
UK Vein Clinic
03.2023 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Conducted outbound sales calls to existing and potential customers to identify their needs and offer tailored solutions.
- Developed and maintained a strong knowledge of the company's products and services to effectively communicate their value to customers.
- Demonstrated excellent communication and active listening skills to understand customer needs and recommend suitable solutions.
- Assisting with daily operational activities; scheduling clinics, dealing with customer enquires via phone and email, organising appointments, dealing with post-treatment enquires and complaints.
- Organising and handling patient data and processing payments.
Trade Sales Manager
Iconic Bathrooms
09.2022 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted customers in selecting and purchasing products, providing product information, recommendations, and exceptional customer service.
- Analysis of customer demands and trends to manage stock control.
- Managed and coordinated customer deliveries to ensure prompt and accurate delivery of products.
Trade Counter Sales Assistant
Simply Tiles & Bathrooms
10.2021 - 09.2022
- Greeted guests with friendliness and professionalism.
- Achieved and consistently exceeded sales targets by actively engaging with customers and utilising upselling and cross-selling techniques.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Processed transactions accurately and efficiently, including cash handling, credit card transactions, and returns or exchanges.
- Scheduled delivery appointments, communicated delivery times to customers, and provided updates on the delivery status.
Customer Services Outbound/Inbound Sales Advisor
Consumer Helper
09.2019 - 02.2021
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction.
- Checking if customers were eligibility for a free boiler through the Eco Funding Scheme.
- Processing of customer data and organising appointments.
- Consistently met and exceeded monthly sales quotas by effectively promoting company products and services over the phone.
Customer Services Inbound Sales Advisor
Concentrix
04.2018 - 09.2019
- Built and maintained relationships with clients to provide ongoing support.
- Handled customer inquiries, concerns, and complaints professionally and empathetically, resolving issues to their satisfaction.
- Successfully maintained call logs, updated customer information, and generated reports to track progress and results.
- Participated in regular sales training and workshops to stay updated on industry trends and improve sales skills.
Education
NCFE Level 2 Certificate in Sports Coaching -
Lancaster & Morecambe College
Lancaster07.2008
NCFE Level 2 Certificate in Fitness Industry Studies -
Lancaster & Morecambe College
07.2008
7 GCSE’s including Maths & English -
Queen Elizabeth School, Kirkby Lonsdale
06.2007
Skills
- Customer Relations
- Customer Service
- Supervision and Leadership
- Teamwork and Collaboration
- Problem-Solving
- Call Management
- Sales Expertise
- Order Processing
- Service Upselling
- Store Maintenance
- Active Listening
Professional Swimmer
Team GB
07/2008 to 07/2014
- Full time Professional Athlete at the Great Britain High Performance Centre in Manchester
- Represented Great Britain at the London 2012 Paralympics
- 3 x World Champion
- 3 x World Record Holder
Personal Information
Driving License: Full clean UK driving licence
References
Available upon request
Timeline
Clinic Sales Co-ordinator
UK Vein Clinic
03.2023 - 10.2023
Trade Sales Manager
Iconic Bathrooms
09.2022 - 03.2023
Trade Counter Sales Assistant
Simply Tiles & Bathrooms
10.2021 - 09.2022
Customer Services Outbound/Inbound Sales Advisor
Consumer Helper
09.2019 - 02.2021
Customer Services Inbound Sales Advisor
Concentrix
04.2018 - 09.2019
NCFE Level 2 Certificate in Sports Coaching -
Lancaster & Morecambe College
NCFE Level 2 Certificate in Fitness Industry Studies -
Lancaster & Morecambe College
7 GCSE’s including Maths & English -
Queen Elizabeth School, Kirkby Lonsdale