THU TRAN
MARANGAROO,WA
Summary
I am a hard working, enthusiastic and responsible team member. I always seek to learn new things to challenge myself, hence, to improve and refine my skills. I have 3 years working experience in different occupations, include hospitality, entertainment and retail.
Overview
4
4
years of professional experience
Work History
Barista/ All-rounder
MUFFIN BREAK
01.2024 - Current
- Work in a fast-paced environment
- Used POS system to accurately enter orders and process payments.
- Package muffins and other food items for customer purchase.
- Control line and crowd with quick, efficient service.
- Maintain a clean and organized workspace for optimal productivity and safety.
- Promote a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
- Prepare coffee and cold beverages
- Ensure to produce high quality of food and beverages to customer to maintain and increase sales.
Barista Assistant/ All-rounder
THE COFFE BREAK
11.2021 - Current
- Work in a fast-paced environment
- Take orders, handling cash and EFTPOS transactions
- Promote a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Train new team members with positive reinforcement and respectful, encouraging coaching.
- Maintain and operate espresso machines, blenders, coffee pots, and juicer
- Assist head barista during rush hours by taking consistent shots and produce silky milk with simple latte arts.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintain a clean and organize workspace for optimal productivity and safety.
Cashier
TIM’S ORIENTAL SUPERMARKET
11.2021 - 01.2023
- Scan products and ensure pricing is accurate
- Assist customers with returns, refunds and resolving transaction issues.
- Stock, tag and display merchandise as required.
- Welcome customers entering store and respond promptly to customer needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolve customer complaints professionally, leading to improve customer relations and loyalty.
Waitress
PHO PHONG
12.2020 - 10.2021
- Take orders/ phone orders
- Greet and seat customers, solving complaints in respectful manner
- Assist kitchen with food preparation
- Work effectively in fast-paced environments.
- Assist with day-to-day operations, working efficiently and productively with all team members.
Education
Responsible Service of Alcohol (RSA) -
Galaxy Training
12.2024
Diploma of Music Performance -
TAFE Leederville
12.2022
Highschool -
Balga Senior Highschool
12.2020
Certificate II - Music
Balga Senior Highschool
12.2020
Skills
- Communication
- Time-management
- Organisation
- Teamwork
- Customer Service
- Multitasking
Timeline
Barista/ All-rounder
MUFFIN BREAK
01.2024 - Current
Barista Assistant/ All-rounder
THE COFFE BREAK
11.2021 - Current
Cashier
TIM’S ORIENTAL SUPERMARKET
11.2021 - 01.2023
Waitress
PHO PHONG
12.2020 - 10.2021
Highschool -
Balga Senior Highschool
Certificate II - Music
Balga Senior Highschool
Responsible Service of Alcohol (RSA) -
Galaxy Training
Diploma of Music Performance -
TAFE Leederville
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