Thy Pham
Point Clare,NSW
Summary
Motivated restaurant supervisor focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bistro Supervisor
Gosford RSL Club
Gosford
01.2021 - Current
- Rotate through different departments, including cashier, serve/pass, barista, floor attendant and kitchenhand.
- Supervised team of 13 employees on a daily basic, maintaining positive and productive atmosphere to enhance employee experience.
- Assist in providing exceptional customer service to all members and guests.
- Support team members in daily operations
- Handle customer inquiries, feedback, and resolve any issues promptly.
- Developed and implemented training programs for new employees.
- Supported marketing initiatives through promotional events or campaigns.
- Ensured compliance with all applicable laws, regulations, policies, and procedures.
- Scheduled shifts, assigned tasks to employees, and monitored performance.
- Maintained records of sales and financial transactions.
- Assisted in the preparation of menus by recommending special items or daily specials based on seasonal availability of ingredients.
- Inspected food before it was served to ensure it met quality standards.
Assistant Manager/Supervisor
Professionail
Charlestown/Woy Woy
10.2018 - Current
- Assisting the general manager in organizing, planning and implementing strategy.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Ensuring that company guidelines are followed.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supervising, leading, providing training for and motivating employees.
- Reporting any problems or accidents to senior management and filling in for them in case of their absence.
- Managing customer complaints and resolving their issues.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Cert IV in Management & Leadership - Management
Barringtons
02-2024
Bachelor of Science - Chemistry and Biology
Macquarie University
Skills
- Strong communication, interpersonal and leadership skills
- Ability to work in a fast-paced and dynamic environment
- Team player with a positive attitude
- Passion for delivering exceptional customer experiences
- Worker Training
- Excellent task prioritization, time management, sales and marketing strategies
Certification
- RSA/RCG certification
- Safe work White Card
- First Aid training
Other Experiences
Relay For Life, By The Cancer Council, 2019, Raised more than $3000 dollars for cancer patients
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Elementary
Cantonese
Elementary
References
References available upon request.
Timeline
Bistro Supervisor
Gosford RSL Club
01.2021 - Current
Assistant Manager/Supervisor
Professionail
10.2018 - Current
Cert IV in Management & Leadership - Management
Barringtons
Bachelor of Science - Chemistry and Biology
Macquarie University
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