Tommy Murase
Townsville,QLD
Summary
Dependable retail sales professional with experience in high-performance environments. Skilled in building rapport with customers, identifying and fulfilling customer needs with personal recommendations. Maintains high-level customer satisfaction and retention by smoothly resolving customer requests and needs.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
Forever New
Townsville, QLD
04.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Sales Assistant
Robin's Kitchen
Townsville, QLD
07.2023 - 02.2024
- Handling sales floor needs, including updating pricing and signage
- Enhancing sales with suggestions of related products and services based on purchases and stated needs
- Greeting customers with friendly and welcoming attitude
- Responsible for opening and closing the shop
- Utilising POS system to process cash, credit card and mobile payments
- Visual merchandising, following the visual merchandising map.
Retail Assistant
Muji Australia
Canberra, ACT
02.2022 - 06.2023
- Maintained a welcoming and organized store environment
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labelling items, and arranging stock according to specifications
- Replenished sales floor merchandise and organised shelves, racks, and displays for optimal appearance
- Processed customer returns to manage smooth refunds and exchanges following store procedures
- Worked closely with managers to solve problems and handle customer concerns.
Retail Assistant
Uniqlo
Brisbane, QLD
01.2019 - 01.2022
- Assisted customers, advised them on fashion choices, and processed payments
- Maintained in-store stock, and attached and updated pricing tags on merchandise
- Maintained the store's clean and tidy condition
- Greeted customers, helped locate merchandise, and suggested suitable options.
Retail Assistant
Ron Herman
Nagoya, Japan
01.2017 - 01.2019
- A boutique fashion retailer based in California
- Fostered relationships with repeat clients to provide personalised service and care
- Responsibilities included meeting daily sales targets, maintaining and improving the appearance of the store, and caring for the condition of inventory and merchandise
- Communicated effectively with customers to identify and satisfy their needs, and help them with questions or requests
- Assisted customer questions and concerns by utilising superior product knowledge
- Liaised with other stores to order and procure needed products for customers and organised repairs with third party suppliers.
Education
Bachelor of Physiotherapy -
University of Canberra
Canberra, ACT05.2023
Diploma of Social and Psychological Science -
Griffith College
Brisbane, QLD03.2021
Skills
- 12 years of retail sales experience
- Strong customer service skills in the retail industry
- Thrive in fast-paced environments
Timeline
Retail Sales Assistant
Forever New
04.2024 - Current
Retail Sales Assistant
Robin's Kitchen
07.2023 - 02.2024
Retail Assistant
Muji Australia
02.2022 - 06.2023
Retail Assistant
Uniqlo
01.2019 - 01.2022
Retail Assistant
Ron Herman
01.2017 - 01.2019
Bachelor of Physiotherapy -
University of Canberra
Diploma of Social and Psychological Science -
Griffith College