Sothat (Tony) Heng
Clayton South,VIC
Summary
Dynamic leader with proven expertise in team leadership and time management, honed at Rolld, Collins Place. Excelled in enhancing customer satisfaction and staff development, significantly optimizing team performance. Skilled in budget control and inventory management, adept at driving sales and marketing strategies to achieve results. Demonstrates exceptional ability to meet goals, underscoring a commitment to excellence and efficiency.
Overview
19
19
years of professional experience
Work History
Manager - Hospitality
Rolld, Collins Place
04.2015 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Warehouse Worker
Woolworths Distribution Centre
02.2005 - 02.2015
- Loaded, unloaded, and moved material to and from trucks and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed inventory using RF system
Education
Bachelor of Business Accounting -
Deakin University
Melbourne, VIC07.2001
Skills
- Team Leadership
- Time Management
- Staff Development
- Sales management
- Marketing
- Budget Control
Timeline
Manager - Hospitality
Rolld, Collins Place
04.2015 - 01.2024
Warehouse Worker
Woolworths Distribution Centre
02.2005 - 02.2015
Bachelor of Business Accounting -
Deakin University
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