- Reading
- I enjoy cooking for friends and family gatherings
- Cake Decorating
- Sewing & Making Quilts
Tracey Donaldson
Hatton Vale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Experienced with enhancing customer interactions to boost loyalty and sales.
Overview
16
16
years of professional experience
Work History
Motel Management
Eromanga Motel, Waltzing Matilda Charleville
01.2020 - 11.2024
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Increased repeat business through excellent customer service and targeted marketing efforts.
Store Manager
Andersens Floorcoverings
02.2015 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control and store opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
One Zero Communications (Telstra)
01.2009 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Richlands State High Sch00l
Richlands QldSkills
- Reservation management
- Front desk operations
- Property maintenance
- Complaint handling
- Customer service
- Reliable and punctual
Interests
Timeline
Motel Management
Eromanga Motel, Waltzing Matilda Charleville
01.2020 - 11.2024
Store Manager
Andersens Floorcoverings
02.2015 - 09.2020
Store Manager
One Zero Communications (Telstra)
01.2009 - 01.2014
High School Diploma -
Richlands State High Sch00l
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