Tracey Gillett
Wyndham Vale,VIC
Summary
Dedicated Support Worker with a proven track record at RDNS Homecare, enhancing client wellness through personalized support and independence-building exercises. Skilled in daily living assistance and emotional support, I excel in creating meaningful client relationships and fostering community integration. Achieved a 40% improvement in client self-sufficiency by implementing tailored skill development programs.
Overview
9
9
years of professional experience
Work History
Support Worker
RDNS Homecare
Melbourne, VIC
04.2021 - 02.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Support Worker
Salvation Army Adult Rehabilitation Center
Melbourne, VIC
05.2016 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Education
Certificate 3 Individual Support/disability - Aged Care/disability
Gordon Tafe
Werribee, VIC05.2018
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Relationship building
- Behavioral support
- Meal preparation
- Meal planning and preparation
- Transportation assistance
- Life skills development
- Professional boundaries
- Cultural sensitivity
- Clean driving record
- Mobility support
- Skill development
- Community integration
- Attention to detail
- Critical thinking
- Budgeting and financial management
- Conflict resolution
Timeline
Support Worker
RDNS Homecare
04.2021 - 02.2025
Support Worker
Salvation Army Adult Rehabilitation Center
05.2016 - 01.2021
Certificate 3 Individual Support/disability - Aged Care/disability
Gordon Tafe