Tracey Lissenden
Frankston,VIC
Overview
19
19
years of professional experience
Work History
Customer Service Officer
Supagas
Sunshine, VIC
01.2022 - 07.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
Hair and Beauty Therapist
Self-employed
Melbourne, VIC
06.2014 - 01.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Enhanced client satisfaction by providing personalized haircuts, styling, and colour services.
- Collaborated with fellow stylists to create on-trend looks for fashion shows and photoshoots, showcasing the salons talent.
- Applied makeup in accordance with clothing style.
- Professionally applied makeup to clients for productions and performances.
Medical Receptionist
Niddrie Medical Centre
Niddrie, Vic
12.2017 - 12.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Sales Assistant
Jeanswest
Melton, VIC
12.2016 - 12.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
General Manager of Food Service
Forno Fresh Italian Food.
Camberwell, VIC
06.2010 - 01.2013
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maintained compliance with health code standards.
- Completed cycle counts and monthly inventory.
- Managed and motivated employees to be productive and engaged in work.
Sales Assistant
Aldi Supermarket
Airport West
02.2009 - 06.2010
- Processed transactions accurately while maintaining a high level of customer service.
- Heavy Cleaning duties.
- Cash handling and balancing.
Ward Clerk Palliative Care
Broadmeadows Health Service
Broadmeadows, VIC
06.2005 - 01.2009
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Implemented bereavement support initiatives for families after the loss of a loved one, promoting healing during difficult times.
- Liaising with coroner and Births Deaths and Marriages registry.
Education
Certificate IV in Beauty Therapy -
Sunbury College of Hair And Beauty
Sunbury, VIC02.2014
Certificate III in Hairdressing -
Sunbury College of Hair And Beauty
Sunbury, VIC07.2012
Skills
- Customer / Patient Support
- Inbound Call Management
- Documentation And Reporting
- Complaint Handling
- Data Entry
- Customer Focus
Spending time with Family
I love to spend time with my partner and family.
I love to read and also have a passion to cook and share what I cook with those I care about.
I have a love music and find peace in it.
Timeline
Customer Service Officer
Supagas
01.2022 - 07.2024
Medical Receptionist
Niddrie Medical Centre
12.2017 - 12.2017
Sales Assistant
Jeanswest
12.2016 - 12.2017
Hair and Beauty Therapist
Self-employed
06.2014 - 01.2022
General Manager of Food Service
Forno Fresh Italian Food.
06.2010 - 01.2013
Sales Assistant
Aldi Supermarket
02.2009 - 06.2010
Ward Clerk Palliative Care
Broadmeadows Health Service
06.2005 - 01.2009
Certificate IV in Beauty Therapy -
Sunbury College of Hair And Beauty
Certificate III in Hairdressing -
Sunbury College of Hair And Beauty