Tracey Molia
Springfield,QLD
Summary
Compassionate Disability Support Worker Team Leader experienced in managing teams and supporting individuals with disabilities in daily living, fostering community integration and positive outcomes. Led recruitment and development of staff while enhancing client engagement through effective communication and training coordination, ensuring compliance with care protocols and promoting independence. Results-driven professional with a solid background in disability support. Recognized for strong team leadership and compassionate care, consistently achieving client engagement and satisfaction through effective communication and training.
Overview
26
26
years of professional experience
5
5
Certifications
Work History
Disability Support Worker Team Leader
Ipswich Holistic Community Care
Springfield, Qld
12.2022 - 03.2026
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Facilitated team meetings to assess client needs and track progress toward care goals.
- Supported individuals with disabilities in daily living activities and personal care.
- Assisted clients in community engagement and social integration activities.
- Managed challenging behaviors using positive reinforcement techniques to promote client well-being.
- Developed and maintained positive relationships with clients and families.
- Coordinated training sessions for new staff members on care protocols.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees, collaborating with HR to enhance hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with legal and regulatory requirements in all team activities.
Disability Support Worker
Self Employed
Springfield, QLD
02.2022 - 12.2022
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Delivered emotional support to individuals with physical or mental disabilities, fostering a positive and encouraging environment.
- Transported clients to appointments, social events, and other activities.
- Maintained comprehensive records of services provided, tracking client progress and goals to ensure effective care.
- Monitored medication schedules and ensured proper administration of prescriptions.
- Communicated effectively with clients, families, and healthcare professionals.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Coordinated oral medications for clients, adhering to prescribed dosages and schedules to promote health and well-being.
Sales & Service Consultant Branch
Suncorp
Springfield, Qld
02.2000 - 02.2022
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved client issues through effective communication and problem-solving skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Educated clients on available insurance products tailored to their needs.
- Assisted clients in understanding policy details and coverage options.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Reviewed customer portfolios regularly in order to identify any potential risks or opportunities for growth.
- Managed day-to-day operations of the branch including staffing schedules and customer service issues.
- Generated leads through networking events, referrals and cold calling prospects.
- Evaluated loan applications based on creditworthiness criteria set by the bank.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Education
High School Diploma -
Bundamba State High School
Bundamba, QLD11-1986
Skills
- Client support
- Compassionate care
- Team leadership
- Training coordination
- Conflict resolution
- Effective communication
- Time management
- Critical thinking
- Documentation management
Certification
Certificate 111 in Financial Services
Timeline
Disability Support Worker Team Leader
Ipswich Holistic Community Care
12.2022 - 03.2026
Disability Support Worker
Self Employed
02.2022 - 12.2022
Sales & Service Consultant Branch
Suncorp
02.2000 - 02.2022
High School Diploma -
Bundamba State High School