Tracy Milner
Quakers Hill
Summary
Support Worker with experience in providing comprehensive assistance to clients, focusing on enhancing their daily living skills and overall well-being. Developed and maintained supportive relationships while assisting with personal care tasks, mobility needs, and emotional support. Collaborated with multidisciplinary teams to address client needs effectively, ensuring adherence to quality standards and safety protocols. Demonstrated ability to manage challenging behaviors through de-escalation techniques, contributing to a positive environment for service users.
Flexible hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
Work History
Support Worker
RAG support services
Blacktown
10.2023 - Current
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Monitored employee and customer interactions to assess quality of service.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Promoted community integration by providing extensive physical, emotional and social support.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Assisted clients with personal care, such as showering and dressing.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Supported clients to access education, training or employment opportunities.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Provided emotional and practical support to vulnerable adults.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Organised leisure activities for clients in the community.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Provided emotional support and companionship to enhance clients' well-being.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Acted as role model for clients by exhibiting positive behaviors.
Age Care Support
K&K quality care
11.2022 - 05.2023
Education
Certificate III - Business Administration
National College of Vocational Education
04-2024
Certificate IV - Family And Community Services
TAFE NSW Nirimba
Quakers Hill, NSW07.2012
Skills
- Daily Living Support
- Documenting Incidents
- Meal Planning and Preparation
- General Housekeeping
- Mobility Assistance
- Housekeeping Duties
- Home Visits
- Meal Preparation
Skills
- Personal Errands
- Patient Rights
Timeline
Support Worker
RAG support services
10.2023 - Current
Age Care Support
K&K quality care
11.2022 - 05.2023
Certificate III - Business Administration
National College of Vocational Education
Certificate IV - Family And Community Services
TAFE NSW Nirimba