Tracy Shillingsworth
Ballina,NSW
Summary
Compassionate Support Worker with substantial experience assisting clients with daily living needs and transportation. Proven ability to build trusting relationships through empathetic communication and active listening. Skilled in daily living support, health and safety awareness, and maintaining confidentiality and privacy.
Overview
3
3
years of professional experience
Work History
Support Worker
Jali Aged Care
06.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Shift Manager
McDonalds
01.2022 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Certificate III - Individual Support
Ballina Tafe
Ballina NSW12.2024
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Cleaning and sanitizing
- Confidentiality and Privacy
- Transportation Assistance
References
Jane Barrett 0402549298
Greta Kratzer 0409140615
Timeline
Support Worker
Jali Aged Care
06.2024 - Current
Shift Manager
McDonalds
01.2022 - 02.2024
Certificate III - Individual Support
Ballina Tafe
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