Triani Yudhaningsih
Deagon,Brisbane
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eye wear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
6
6
years of professional experience
Work History
Optical Dispenser
Optical Superstore
Chermside, QLD
09.2022 - Current
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Aided in marketing efforts by creating attractive displays showcasing popular frames or seasonal promotions within the store location.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Participated in community outreach events, representing the business at local health fairs and eyewear donation drives to increase brand visibility.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Maintained safe, clean and organized environment to increase patient comfort.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Educator
Enchanted Forest Daycare And Learning Center
Chermside, QLD
01.2018 - 09.2021
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Developed and implemented useful behaviors management strategies to instill discipline and compliance with conduct code.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
Skills
- Inventory Management Abilities
- Corrective lens options
- Patient History Documentation
- Sales and upselling aptitude
- Optical Dispensing Techniques
- Lens Fitting Expertise
- Order Preparation
- Retail Sales
- Selecting frames
- Optical orders
- Fittings
- Managing repairs
- Administrative Functions
- Frame Repair
- Scheduling appointments
- Contact lens
- Customer Service
- Billing Processing
- Friendly, Positive Attitude
- Recordkeeping
- Data Entry
Timeline
Optical Dispenser
Optical Superstore
09.2022 - Current
Educator
Enchanted Forest Daycare And Learning Center
01.2018 - 09.2021