Troy Turner
Hawthorn,VIC
Summary
Dynamic team leader with management experience at Grill'd Healthy Burgers, skilled in employee training and customer service. Proven ability to enhance team performance and operational efficiency. Adept at problem-solving and vendor management, ensuring a supportive environment that drives success and meets customer needs effectively.
Overview
5
5
years of professional experience
Work History
Team Leader
Grill'd Healthy Burgers
hawthorn, VIC
11.2023 - Current
- Assisted in training new team members, sharing best practices, and fostering a supportive work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitor progress toward goals, and provide constructive feedback as needed.
Trampoline Park 2IC /Cafe Barista
Launchpad Trampoline Park
Papanui, Christchurch
08.2021 - 11.2023
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Managing the onsite café, whether that is making coffee for customers, or selling packaged food goods.
- Barista trained and able to manage a long line of orders in a timely manner during peak coffee times.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly, and employees focused.
Retail Shop Assistant
Greenlane Pop Up Shop
Christchurch City Center, Christchurch
11.2020 - 01.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Helped managers with daily checklists and last-minute requirements.
Education
High School Diploma -
Hagley Community College
Christchurch NZ12-2018
Skills
- Barista Trained
- Retail experience
- Management experience
- Team leadership
- Customer service
- Vendor management
- Managing Closes and cash counting
- Customer needs assessments
- Problem solving
- Employee training
- Complaint resolution
Timeline
Team Leader
Grill'd Healthy Burgers
11.2023 - Current
Trampoline Park 2IC /Cafe Barista
Launchpad Trampoline Park
08.2021 - 11.2023
Retail Shop Assistant
Greenlane Pop Up Shop
11.2020 - 01.2021
High School Diploma -
Hagley Community College
Similar Profiles
Ethan CollinsEthan Collins
Team Leader Manager at Grill'd Healthy BurgersTeam Leader Manager at Grill'd Healthy Burgers
Kai-Lani DawsonKai-Lani Dawson
Restaurant Team Member at Grill'd Healthy BurgersRestaurant Team Member at Grill'd Healthy Burgers
Jack BurnardJack Burnard
Team Member at Grill'd Healthy BurgersTeam Member at Grill'd Healthy Burgers
Sokmonyrita SrengSokmonyrita Sreng
Assistant to the Store Owner at Family BusinessAssistant to the Store Owner at Family Business
Anna GermanoAnna Germano
Classroom Teacher at Balwyn North Primary SchoolClassroom Teacher at Balwyn North Primary School