Tshering Choden Dorji
Ascot Vale,VIC
Summary
Skilled at multitasking and practicing effective time management. Friendly and reliable skilled at problem resolution and time management. Comfortable working in fast-paced environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Personable skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Novotel Melbourne On Collins
02.2024 - Current
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Volunteer
Youth Centre
01.2019 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Bachelor of Business in Hospitality Management - Hotel Management
Southern Cross University
Melbourne, VIC10.2026
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
Certification
International Pi-TOP Training Certificate
Certificate of Appreciation
Certificate for Community Service
Languages
English
Full Professional
Tibetan
Native or Bilingual
Hindi
Professional Working
Timeline
Food and Beverage Attendant
Novotel Melbourne On Collins
02.2024 - Current
Volunteer
Youth Centre
01.2019 - 08.2023
Bachelor of Business in Hospitality Management - Hotel Management
Southern Cross University